I had a line on an account with my friend. She canceled her service plan. My dad had two lines so I ask Customer Service to change one of his lines to my number. She said they had to activate the number under my friends name and do a credit check on her. My friend told her that I could have the number and she no longer wanted service with them. Since my dad has their service and the number is no longer active, why does AT&T not want my business.

Hello Verizon You may have just got two new customers.

We feel the company made false promises and displayed false advertising over the service quality levels. Every single day from our first day of service (09/05), we experienced constant dropped calls, call failed, network busy and numerous complaints of people receiving a busy signal when calling us. We were only able to use a fraction of the service that we needed and spent hours on end trying to get calls through and/or dealing with tech support people.

We filed constant tech support complaints, which were never resolved. We feel that in addition to the release of our contract (which they did after many, many calls), we should also receive a refund of at least 3 months of our service for the constant problems. This was substandard service at the very least.

We were also not made aware (upon signing up in 9/05) that an integration was in progress and would cause problems for approximately 2 years. We were told (recently) that every tower within a 25 mile range of us was even being worked on (but we experienced constant problems throughout the state). We were also told by a representative of the Office of the President that this is a widely reported problem and there were lots of other complaints in addition to ours so ours is not an isolated case and this is indeed a known issue within Cingular. Very unfair to not disclose to the customer yet charge full (high) fees.

I joined Cingular Wireless following an online advertisement by their authorized agent, Inphonic (1010 Wisconsin Avenue NW Suite 600 Washington, DC 20007) The advertisement promised free phones, a $600 rebate on two Motorola MPX-220 phones. Although I have met all conditions to receive my rebates, both Cingular and Inphonic refuse to honor the rebate.

The rebate instructions indicated 'entries must be postmarked no earlier than 180 days and no later than 210 days after activation.' I interpreted the instructions as business days. There were no further details neither in the advertisement text, nor in the rebate instructions as to how exactly these 30 days will be counted (i.e., including the day of the activation and the day of postmarking or not, whether business days or calendar days, etc). Moreover, the rebates required 'a wireless bill dated between 150 days and 210 days after activation.' The Cingular bills I am receiving are actually not dated (only dates that appear are billing cycle interval and due date, not the 'billing date'). In my opinion the whole offer was clearly set up to make it nearly impossible for customers to get their rebates (why a company like Cingular would think this a good marketing strategy is beyond me).

My records indicate I postmarked the applications October 6, well within the 180-210 business days window from the activation date (March 7). Inphonic responded after 4 (four!) months (January 30) to inform me that the rebate was denied due to being postmarked too late! According to their reps the application was postmarked 214 days after activation. This is not possible.

Since there were no phone numbers listed on Inphonic's communications, I tried to resolve the issue using Cingular's customer service. After all, I am their customer, not Inphonic's, the ad mentioned prominently their name, not Inphonic's, and they are the ones making the profits from my patronage, not Inphonic.

The first Cingular rep I spoke with was totally unable to help. These people receive training, I believe, in being useless. Her manager, however, promised she will solve the issue within 24h and call me back. Three days later, when nobody called back, I spoke to another helpless Cingular rep, then his manager, etc. After many hours spent with Cingular reps of different degrees of unhelpfulness (which need to be 'educated' separately about the issue, as they do not take notes on their computers), one of them actually seemed to understand the issue and called Inphonic to intervene. The Inphonic rep said he will refer the issue to their Finance Dept which needs to approve it and they will call back in 5 business days. After 7 business days I called Inphonic and was told they had no idea of this request, they don't even have a Finance department and they will not honor the rebate anyway.

At the end of my patience I filed complaints with the Better Business Bureau against both Inphonic and Cingular. Inphonic did not even bother to respond (the company has more than 1, 800 complaints and its membership in the BBB has been revoked). Cingular responded, only to offer an insulting $150, and then to deny any relationship with Inphonic' s rebate (see, they only make the profits, otherwise Inphonic provides them with customers on a charitable basis).

I feel cheated and abused by these two companies, but in particular, the much advertised 'high bars' Cingular. To add insult to injury, they claim I have a 2-year contract with them, although the online offer mentioned no such thing (only a six-month period to get the rebates that they never honored). As I have found out, I am not the only one in this situation, a simple Internet browse identified many others treated similarly. Unfortunately, this pattern of abuse is only likely to grow with the recent acquisition of Cingular by SBC/New AT&T.

I sent my 14 year old granddaughter a phone so we could send pictures to each other and stay in touch.She ended up with a $1000 phone bill in one month and doesnt even know how it happened. She is devastated that her single working Mom has to pay this bill and is now looking for a job. She would never have intentionally caused her Mom such a hardship. She doesn't really know how this happened, something about internet pictures, she thinks. Cingular has offered no help to her Mom with credits or anything for this devastating bill.How often is this happening to people and how can it be avoided?Where are the safeguards to prevent these huge bills and what are the wireless companies doing to help their customers?Or are they just taking advantage of their customers and their ignorance of how these huge bills occur?

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task? Why can these companies to get away with this type of fraud. Something concrete should be done about this or else there will be many like me joining the list.