CHIhost.com

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Services

Contact Information
United States

CHIhost.com Reviews

VictimizedByChiHost September 5, 2009

poor service

Chihost.com is the worst I've encountered in my ten years of paying hosts. They recently outright refused to help me unless I paid more monthly fees. Furthermore, they won't refund my account.
Each time they made a big server change, I suffered. My files would be moved to a different IP and they'd insist they didn't change anything. After they made changes to their email setup, I could no longer receive emails from ebay or paypal. This was never resolved, so I started paying a better company to host a domain for mail. They have way too much downtime, and would never tell me about it. I'd receive tons of emails from ebay users and my site visitors that no images were showing or the sites were gone.
Online customer support would take days, instead of minutes or hours. Their support is no longer entirely in the US. I was a loyal customer for too many years. Seek hosting elsewhere!

December 19, 2006

False advertising and business practices!

CHI Host, happens to be one of those companies that are "full of hot air". Their "24-hour technical support" never returns my phone calls. On their website they boast a 99.9% uptime guarantee. I was with them for only 3 months and my websites went down twice already, bringing the uptime down to 99.25%. The fraction seems negligible, but not when you compute the downtime in number of hours. Figure a whole weekend (including half Friday) plus 5 hours yesterday (June 15) of downtime. That makes a total of 65 hours! At this rate, I might as well close down my business, pack up and go on a cruise to the Bahamas!
I cancelled my account with CHI Host and wrote them a letter requesting a refund for their failure to meet their "ironclad" guarantee of 99.9% uptime. I had no response to my letter. A follow-up phone call was made a few months ago. The company president promised to send me a refund check, which I never received. A complaint was filed with the BBB on Nov. 16, 2006 on the basis that CHI Host used false advertising to get my business and therefore they should refund my credit card, even though the 60-day trial period has expired.