My wife and I use Chem-Dry for periodic carpet cleaning. Before our annual Christmas party we called Chem Dry and they sent a person out to clean the carpet. After our carpet was cleaned, it seems that ChemDry also cleaned out around $4, 500 in a 5 gallon change jug we kept in our closet. While we can not absolutely prove that Chem-Dry took the change (we don't have pictures), we know that the Chem-Dry person has been the only person in our home in 2008 that was not a friend (which would have been in our presence 100% of the time). The franchise has done nothing. BE AWARE and DO NOT leave people from this franchise unattended. This franchise will clean out more than the dirt in your carpets.