I've had this credit card for 26 years & have always paid each month's bill in full & on time until recently. In June, 2010, I was one day late with my $172.61 total current payment. My July, 2010, showed a $29.00 late fee & $2.23 purchase interest charge. I called them & they refused to remove the late fee but said they would credit me the interest charge.

Knowing that they refer to customers who consistently pay in full & on time as beadbeats & that it would behoove them if I would cancel my card, I will not.