Charter Communications CUSTOMER SERVICE SUCKS

Having spent the 3rd day in a row sorting things out with Charter Communications Customer Service, which is really their Billing Department, I am livid.

Day 1, I call to refer to them that I am not paying my bill, because the cable problem ticket that I submitted in May, has not been fixed. It is now August and they have yet to fix the problem. I was informed by the little ant, that it was MY responsibility to keep complaining about the existing problems and that it was not their responsibility. I speak to his supervisor, and the only thing they are worried about is the 20.06 outstanding on my bill, that I am not going to pay, until the problems are fixed. I stated such, and they can disconnect me if they want, but, until the problems are fixed, I am not paying for an service that is not up to standards. I am assured that the repairman will be out between 1 and 5 on Friday. Dont know if you guys can take halfdays off to wait for these idiots, but, it costs me money to sit and wait for them. Also, they give me a months credit for my troubles. Situation solved ? Not hardly.

That evening, I receive the Billing Collections call and I am informed they know nothing about my call earlier in the day, but, they do see the credit posted on my account and the scheduled service call. But, since I am not up to date paying, they are stopping my services. IDIOTS !!

Day 2, I am called for collection again, I give them the information from Day 1, they have no idea what I am talking about and simply want their 20 bucks. I explain it all AGAIN, and work thru the whole issue AGAIN, and specifically ask for the problems and circumstances to be noted in my account. Yep, you guessed it... nothing was posted on the account.

Day 3, now my internet connection (which by the way is the easiest thing for them to shutoff remotely) is terminated and I have to call in. Yep, my account is suspended for nonpayment and they cannot help me until I pay the 20 bucks. These idiots, have now made me angry enough that a years free service is not enough. But, I still try, starting at 1pm... talking to first one, then another, then another, and another services rep from these idiots. Not a single note is put on my account, not a single reference to the troubles I am having with the service, not anything EXCEPT THIS FREAKIN 20 DOLLARS that they want!!!

Charter Communications is the WORST CUSTOMER SERVICE I have ever encountered and will never do business with them again.

OH, and by the way, the little Loation or whatever girl that thought it would be funny to put me on hold and laugh about me and my issues with her co-workers, I understood what you and your buddies said, I if I had the ability, I would be slapping you and your company with a lawsuit for defamation of character right now.

DEAR CHARTER EXECS, you and your company suck and will soon be terminated from my life forever along with everyone else I can tell my tale to.

Direct TV... here I come... ATT internet... here I come... Charter... GOOD FREAKIN BYE !!