he number one question MovingScam.com receives is "Can you recommend a good moving company?". If the answer to that question was easy, then there wouldn't be a reason for maintaining a web site called MovingScam.com (see our article "How to Find a Reputable Moving Company" for more information).
Currently moving companies are overseen by the Federal Motor Carrier Safety Administration (FMCSA), part of the Federal Department of Transportation (DOT). At last count the FMCSA had only nine investigators to handle all of the thousands of complaints against moving companies each year. What does that mean for consumers? It means this:
Most complaints against movers are overlooked and the consumer becomes a statistic while no action is ever taken against the moving company.
When Congress dissolved the Interstate Commerce Commission (ICC) in 1995, they also removed the authority from the FMCSA to step in on a consumer's behalf if they are taken advantage of by a moving company. In other words, they don't have the authority to help you even if they want to.
If an investigation does occur, it takes months if not years for the FMCSA to, yes, get this... Fine the moving company.
The scam moving companies get away with not paying the fines and if they did, the consumers don't see a dime of their money back. The money from the moving company's fines go to pay for highway improvements!