Just wanted to let you know how disappointed I have become with Champion Windows and your representatives…arriving late, weeks to get replacement windows, charges to reinstall replacement windows that had damage due to no fault of ours…seals gone bad…
I have come to find out that your “lifetime” guarantee is really only a 3-5 year guarantee depending on which option one chooses at the time of window installation. After that you have to pay a $75 “trip charge”…so much for the replacement guarantee...sure you will replace your windows as long as they are paid for again…window seals should not be going out so soon on what you told us were your “high” quality windows.
In short I would never recommend your windows to anyone and would try to dissuade anyone considering using Champion..all is well until you need service after the fact…and based on our experience you will need service after the fact.
In reviewing the internet I have found that there a number of complaints out about Champion. I just wish that I have found these before we chose to spend $20K with your company getting our windows replaced.

I ordered windows and a storm door from Champion Windows in May 2008 with a scheduled installation of the first week of July, during my vacation. Problems started from before the installation. The factory broke one of the windows so didn't ship any of the windows, and I was notified in the middle of my vacation week that the installation had to be postponed, too late for me to reschedule my vacation. Thanks to the then service manager (since then let go!), who drove to Colorado and picked up my windows, the windows were installed before my vacation ended. Unfortunately the crew that installed the windows was apparently not qualified to install windows, or at least trim them. They miscut numerous pieces of trim which they then filled with caulking, and had rough pieces of metal sticking out in various places. Caulking was left dripping off some of the windows. Nails, bits of trim and cigarette butts were left all over my property. In addition to the problem with the window delivery and the extremely poor trim work, Champion sent the wrong storm door. The screen window for a slider window I ordered was not the full-sized screen I had ordered. When they sent the full size screen, manufactured by Champion to supposedly fit the window, also manufactured by Champion, it was too large. They redid the screen and the new screen was too small. They made the screen the correct size on the third try. At the advice of a friend I used a mirror to check the trim covering the bottom of two ground-touching windows. The trim covering the wood window sill of one of the windows only covered approximately half of the sill, leaving the remaining wood to soak up any water that got near the window, or any melted snow. No caulking was put around the trim on the largest window installed in my home, approximately a 70" square window. Champion was notified on July 28, 2008 of these problems and that all but 1 of the 11 casement cranks had a gap above the crank cover that allowed bugs in my house when the windows were opened. The service manager determined that the piece that fit behind windows with the gap were but lower than the one window that didn't have the gap. The installation manager, store owner and the district manager all looked at the quality of the installation and said nothing about getting it replaced. They tried various solutions to the problems with the gaps above the crank cases except insisting the plant cut the pieces to the same specifications as the piece that was cut higher and didn't have the problem. Emails and phone calls to the owner were frequently ignored. It took a year and a half of my time and finally getting Good Housekeeping involved before Champion had the exterior trim removed and replaced by someone who knew what they were doing and did a good job. Once the trim was removed we found one window that had only partially been insulated. They finally got pieces that were cut a little higher to resolve the issue with the gap above the housing, but the solution for two of the pieces was ordering uncut pieces which one of the servicemen manually cut. I don't know if they ever fixed the press that was miscutting these pieces. During this entire ordeal, there were numerous instances of Champion not showing up for scheduled appointments, or calling well after the scheduled time to let me know they were running late. Unfortunately the problems have continued. I now have several windows where the exterior seal is tearing. I notified Champion of this on September 7, 2010. I was immediately contacted by the new installation manager who volunteered several times that things were going to be different now, there had been a lot of people not doing their jobs - including the previous installation manager - and he had fired them all. He would order the materials needed and should have them in the next week. Because of other things I had going on in my life, I didn't follow up with Champion on this material, but the sales manager contacted me October 24 to tell me the material was in. He scheduled the replacement for Saturday, October 30 at 8:30 a.m. He left me a voicemail late afternoon on Friday, October 29 asking me to call but not indicating why he needed me to call. I left him two voicemails which were not returned. Saturday morning, no one showed up at 8:30. I received a call from the manager at 8:50 saying they weren't going to make the appointment. After explaining that this wasn't acceptable, reminding the manager of his statements that things were going to be better now that he was manager and that it had taken over a month to call back instead of the week he had initially indicated and now they were canceling 20 minutes after the scheduled appointment time so it appeared things were worse instead of better, he indicated again they weren't coming. I left a voicemail with Champion's answering service and was told the office opened at 10. I contacted the office a little after 11 when I hadn't heard anything and found out the person answering the phone was the only person there. She took my name and number and tried to contact the owner on his cell phone, then called me back at 11:23 to advise she hadn't heard back yet. At this point I don't know when or if they will honor their lifetime warranty and replace the torn material. I've attached pictures of the windows AFTER the initial install and of the gap above the crank houses.

I had a house full of windows installed in the spring of 2008. The first winter I had to put plastic on the windows, because they leaked so bad. Again this past winter I've had to do the same. I did call the company and they sent someone out to investigate. They said this was a normal occurence. Extremely dissatisfied with the windows and the customer service. That was the worst $7, 500.00 I ever spent.

We purchased five double hung, one garden, one two lite slider 6/23/09 They were installed 8/17/09 On 8/25/09 the garden windwo broke. I called the Avon office to inform them of problem. They told me it was probably a stress fracture. They sent someone out to measure the broken part. They should have already had those measurements in the computer. Anyway, they said it would be another six weeks for the part to come in. At the end of six weeks I called, only to find the order was never submitted. She said it would be another six weeks. I explained to her that we were going away and needed to get that window fixed before we leave. She called the factory, and they said the window would be here by Monday November 2, 2009 and scheduled the instalation for Tuesday November 10. Today, I found out the window is still not here and it won't be fixed before we leave.
Throughout this entire ordeal, the manager of the Avon Store, Mr. Tony Coviello has never called to offer any kind words. Now I am stuck waiting for this window to be fixed. I am also having moisture on the inside of the slider. This is not a good sign.
I would like to speak with anyone that can give me an explanation of why this situation has occured in the first place.

Carpet cut while installing sheet rock around front bay window . Used friend to do inside work did not have materials for repair used material I had at house . they did not buy enough supplies at store . Put 1/2 lumber in wall salesman said would be used . Steve was installer for job works for greensboro champion. have tried to resolve with Jason in installation keeps shifting blame to Steve . But we paid champion for installation .It was there job they should take care of it. Doesn't care if they satisfy their customers or not..where i work customer satisfation comes first or we tell our co-workers about the company's that WOW us...this company has not gave me anything to WOW about...word of mouth goes a long way to other people.what do you think.this is no way to run a business where the customer is not satisified