This shipping company (EGL - which is now a part of CEVA) lost my plasma television (ordered through Amazon.com), and then lost a second replacement television sent by Amazon. In both cases, they never bothered to call me and tell me they lost the TV, causing me to have to make arrangements for someone to be at my home during the 6-hour delivery window -- for no reason. Their customer service has been terrible throughout. I constantly get inconsistent explanations and false promises about other delivery dates. I hope that Amazon eventually decides to stop using them as a shipper.