Where do I start?... I started noticing problems every night with my DSL speed and ping... so I ran some tests at SpeedTest.net, proving to be true... I pay for 10 megs, but every night at about 9pm and ending around 12pm, the speed drops from 9+mbps down to sometimes below 1mbps...
I started by calling the company ...my phone records will soon prove I have spent well over 6 hours on the phone with this company, and BIG SUPRISE!-I have gotten nowhere!
Two technicians have sent me on the "ftp challenge" in safe mode... both have realized that there's a big problem with the speed... and both have completely failed.
The second of these gentlemen is sending out a tech with his own computer and his own modem to test the lines... BUT GUESS WHAT TIME ?!!? no not at the appointed time in the evening... yes earlier in the day... when said 9+ mbps is being served...
On top of this I want to mention that the second sir kept saying he was hearing that DSL noise that only occurs when theres a phone hooked up... After I mentioned MANY times that I dedicated a phone line... (run by myself) from the NID straight to the Modem... No Phones!
There seems to be a level of incompetence that is unprecedented with this company... and I feel as if this company knows that it will go down soon so it just doesnt care...(just the vibe I am getting) My many emails have gone unlogged by said company... I have attached speedtest records which are bounced off dedicated CenturyLink servers in my area in my emails and sent them to CenturyLink... countless times.
Bottom Line for me.. I am going to a 3g USB if possible... I actually was able to stream a baseball game with my mlb at bat app on my 3gs iphone... and when i tried to stream the same game on my computer from my "10mbps" broadband connection... it jumped all over the damn place... hopefully i am still connected after all this typing.