I am the executrix of a house left to me and others when my uncle died. I live 350 miles from this empty house. The house was empty for a year and a half and up for sale. The gas bills were off the chart. I have made many calls to them and have written a letter. No one answered the letter or called about it. I hired a plumber to check out leaks in the home - no leaks. Center Point does nothing. They can't explain why I have these bills. The gas hot water tank is turned off, and the gas heating system is off. People never call you back. The people you speak to have no idea what is going on. I have a list of all the dates I have called them and whom I have spoken to. The house sold in Dec. and today I had the new owners call me and asked about the high bills. When the last bill was off the chart again, I told them I wouldn't pay it and they made a note of that and said they would have someone call me. NOTHING Then I got a statement telling me they were turning me over to a collection agency. If anyone owes money, it is them. They owe me hundreds for their problem that they have not attempted to address.

Center Point Energy"...what a company.

I've been a long time paying, honest customer...& what do i get...

the tech came out to my home April 27, 09..to read my meter because my gate doesn't permit them get in my house... so of course we let him in to read the meter..
the following mth i get a $600.00 bill n the mail...Of course I call & they explain...the reason for the enlarged bill was, because the tech claimed we had a dead meter..& was changed out the next night @ 7:48 pm (yeah ok)... First of all we have survaliance cameras 2nd.. there was no way the tech came into my house...
long story short...I called ther infamous csr rep. & she strait out told me It was my my word against the techs...
They can Kiss My ASS...

Center Point Energy made me wait a month for the installment of the utility gas service. The reason is that they need the customer to accommodate to them. They cannot give you a specific time when the person that will install the service will be at your home. You have to wait the whole day for that person. You have to take a day off from work. In my case, I couldn't, because I was getting paid by the hour - which means that I had to sacrifice a whole day of salary, to stay home for this person from Center Point. So, I made an agreement to be at home yesterday, a month later of my call. At 10:00 A.M. I called to confirm that somebody from Center Point was coming, and they said: "Yes, anytime between now and 5:00 P.M.". At 2:00 I heard the postman and went outside to pick up my mail, when, to my surprise, I discovered a note from Center Point energy stating that they came at 1:35, called, and I didn't answer, so I have to schedule for another date!!! I called them, to tell them that I was at home, and that they could come back, and they said it was my fault, that they are too busy and that they couldn't make special requests... and bla, bla, bla. I decided to cancel, and live without gas service... I'm going to buy an electric stove, a small electric water heater and wait couple of years until we have in Houston a more sensible utility gas company that accommodates to the needs of the costumers and not the other way around. We are not in 1950's when every home had a housewife to take care of domestic issues... we are in a big city, with a lot of people living by themselves without relatives to stay home for a day to sit and wait for an utility person to install a service... Center Point Gas has to be flexible, schedule a specific time, so the costumer can take some time from work, be at home, and then go back. They must work Saturdays, and after hours, like children daycare do, like plumbing companies do, like must companies do... so people can have their utility gas service installed without so much sacrifice... It is ridiculous (and out of proportion) that somebody like me have to wait a month, then take a day off, not getting paid a whole day, and then, be mistreated at the phone, just for utility gas service!

This past Thursday, I phoned Center Point Energy and reported a gas leak; a tech came out and found where the leaks were and informed me that they had to take our meter; they never told me on the phone that they might take the meter when I called; The tech told me that if we could have a plummer come out and fix the problem that we could still call them back and someone would bring the meter back before midnight. The plummer came and would not do anything until the gas company told him whether they were going to come back out. They said then that we would have to have a city inspector come out and then once we got cleared with him that they would bring the meter back. Today the plummer came and fixed the problem at a charge of 1200.00 plus and once again we were told that the inspector would clear us and then the company would bring out the meter. We were told that the inspector informed Center Point at 245pm today and 5hours later we were still waiting for someone to come. I called the office again tonight at 8pm and was told they might could get to it but could not promise anything. We have been without heat for over 30 hours and both myself and my husband informed them of my health condition. And here it is after 11pm and no word back from them at all. They want the bill paid on time and we did everything we could do to do our part; my husband rushed out Thursday night and even got a new hot water heater. What does it take to get anything done; who do you call? Joyce Singleton Houston, Texas