Yesterday, on my birthday, my AT&T cell phone (in my mother's name) rang waking me. Caller ID showed "Unknown" so I let it ring off. A few seconds later I got an email from Google Voice saying I had a voicemail.

It was Centennial calling for my mother. She had canceled her service and just received her final bill. My call history indicates they called my Google Voice number (which forwards to my AT&T phone) NOT my AT&T phone directly (one might assume they would call my AT&T phone since AT&T bought Centennial and both accounts are in her name, but this is not the case).

We have determined the only way for them to have gotten my phone number was to have looked at her phone records and "cold called" me. My Google Voice line is unlisted, in a different area code, and in my name. She called the number Centennial left and they claim they "have the right to do so".

As my Google Voice and my AT&T phone numbers are both on the FTC Do Not Call registry and I have had NO business dealings with Centennial Wireless within the last 8 month (technically never), I believe this company had no right to call me and I have filed a complaint with the Federal Trade Commission and the Better Business Bureau. It's in their hands now.

Furthermore, I am unsure if privacy laws permit this company to use these techniques, if so it's in my opinion bad business practice as they have enough information about my mother already to litigate if necessary. This has caused me and my wife to reconsider staying with AT&T for our wireless service (we had been considering switching carriers but hadn't because my wife owns an iPhone and didn't want to risk damaging it in the unlocking process).

After opening the bill, my mother says it incorrectly says she owes more money than she does. She has gone though the 30 day cancellation policy (even though I am not sure that was legal either as she was no longer contracted nor obligated to pay after immediate notification of cancellation).

I recently switched my service to AT&T which merged with Centennial wireless. All throughout my three year contract I have had problems getting text messages and calling. I once had no service for three days and had to call them several times before they were able to fix my service. I called and asked about leaving my contract early, but they would not let me without a $250.00 cancellation fee which they would not prorate even with six months left. All other providers I've heard of will. When I finally switched I had the last bill and a, ridiculous, disconnect fee outstanding with Centennial. Recently they decided it was alright to go through the numbers I have called when I had their service and start asking these people for my number. This was a very inappropriate move in my opinion, and embarrassing as well. Calling my friends and family to get a hold of me about an issue unrelated to them is ridiculous and harassing to them. Not only did they completely lose me and anybody I know as a customer, but everyone they called surely won't want the same thing to happen to them. This is extremely bad business practice and lost them a large number of customers as I will continue to post this on any and all sites possible as well as file a better business bureau complaint. When I called to complain about this, I was very rudely talked down to by an associate named Carrie. When I explained that legally I can tell them they must contact me by mail from now on, Carrie very rudely said well you have to mail this in writing. And I will be sending this letter out today. I have already complained about Centennial to everyone I know of who was called. I will continue to give the same advice to everyone I speak to about cellular service as well. I have had cellular service with Verizon and AT&T, and never had this sort of ridiculous and disrespectful treatment. Most businesses want you as a customer, not Centennial. Way to go Centennial. At this point I'm willing to spend a great deal of effort to let as many people as possible know about this and all other problems I've had with Centennial.

So, my parent's gave me a jingle after an officer stopped out to their house looking for me. (I haven't lived there in years) Why? you ask. lemme tell ya...back in 2001, I had a cell phone through Centennial. It was stolen. I immediately called and reported it stolen. A giant bill was sent to me about a month later. All charges were made after it had been reported stolen. What do I do? I call them back, spent a couple hours on the phone. It was deemed that I should "no longer worry about it" and that it was "taken care of". guess what? They filed a lawsuit against me, did not inform me of said lawsuit, and received a judgement against me. Now guess what? Not one Sheriff's office or county courthouse has any record of this. And the best "Guess what?" of all...Centennial has NO record of any of this either. They gave me a number to contact their legal department. It's a disconnected number. So, I can't visit my parents in their state until this is resolved for fear of being arrested for their mistake. I'm a poverty level mother of three. I have been on the phone for 3 straight hours trying to figure out what the heck is going on.

Sept 2008 I went to my independent Centennial store to use my warranty on my currety destroyed phone. While I was there trying to get my new one the customer service guy was telling me about promotiona that they were offering. Something about an internet service thing. Really didn't pay much attention. At that point I told him I wasn't interested and that I just needed a new phone. He then proceeded to tell me that he did not have the same model phone to give me, but if I wanted the one he was showing me I had to pay him a $20.00 fee. I complied and he asked me to sign a receipt. I skimmed through it, since I could barely read it, I had seen the $20.00 and figured it was my receipt after all. Not knowing he for some reason set up a 2nd line on my broken phone, yes seriously, on my broken phone. I left happy not knowing what had just happened.

A couple weeks later I got billed for a second line. I immediately called customer service and asked them why? They told me they couldn't help me because this was an independent dealer and they had no control over it. In a years time I have spent 8 hours talking to this incompetent business and their people.

After contacting the manager of the local store and faxing her everything, she told me she would take care of everything. Next thing I know I am being served for over $1, 000.00.

Trying to communicate with their attorney's office (who hasn't got a clue and told me that this is Centennial's way of getting money for nothing) and Customer Service is still a nightmare. Today my fananical institution contacted me and said that they garnished my checking account. All for a mistake someone else made.

I am currently in the process of sueing them for Pain and Suffering and have all my ducks in a row. For all of you that have been treated unfairly and screwed by this company I suggest we get together and get a Class Action law suite in motion. They should not be allowed to ignore, change their contract whenever they want, offer no help services, and have ignorant liers for employees.

Stay away for Centennial Wireless. What a fricken joke!

Centennial wireless has awful service, I was a centennial customer for 4 years and after my contract expired they still tried to charge me $250.00 early termination fee, I spoke with over six representatives and they said my contract expired and I could terminate without fees, and then I get a bill with a 250 dollar fee on it, I called the customer service dept. and they have magically created some kind of new contract extension that I was not aware of from 1 year ago! This new contract extension just happened to magically show up, when only 3 weeks ago my contract was expired.

Then when I attempted to solve the situation I was transferred numerous times to a number of incompetent, rude, paid to lie representatives. Then I was told they have no control over what the store reps say or do! Are they not all the same company? Centennial has been one huge headache, if you need cellular service, I'm warning you, dont go with the blue shirt disadvantage!! Between all the misc. fees, rude and un-helpful reps, variations in information and facts depending on which incompetent person you talk to, you'll just end up with a headache and pocketbook ache, rather than a happy cellular service.