Cellular South applied extreme high charges on my billing statement. Initially, when I signed up it was one price and as the months went by (mind you, with the same usage activitiy) ; my rates were soaring higher and higher by the month...sort of like experiencing billing hikes without cause.

Ok. I used to work for cellular south, and i would like to say all you people who call in, not understanding what is going on, who yell at us, insult us, make our call times long (which can get us fired) gives us bad surveys when we did everything to help you (which can get us fired) and are rude, you are ignorant, stupid, and clueless people. I understand being upset, I understand yelling. But i also am adult enough to understand WHOM to be yelling at. If we say we cannot do something, WE CANNOT DO IT, if we say that a policy is shafting you, WE CANNOT DO ANYTHING ABOUT IT, because here is some reality. We dont get paid enough to give a crap about cellularsouth. We do not agree with most policies, and have absolutelly no power to do anything about it. We are tired of getting yelled at because a different rep was rude, or wrong (which many times they aren't and are accused of being anyway) Im tired of people who get a 500 dollar phoen and then are suprised when it breaks it costs alot. I am tired of people WHO ONLY TEXT AND CALL buying blackberry phones. Heres a hint, ALL PHONES HAVE PROBLEMS! Manage your risk by not buying a 500 dollar one. Especially if you only use it for talking and texting.
Im tired of people who dont accept WE DONT HAVE A MANAGER. It happens, deal with it.
Im tired of people who are stupid. We know that sometimes its hard to understand a bill, but just because you are dumb, does not mean that you should yell at us.
Some times, we REALLY DO feel bad for you, and wish we could help, but we are friggen pawns!!! We can't do anything! jus be gratful we are giving correct info, even if its bad.
Im tired of people not understand that if YOU Go 400 DOLLARS OVER YOUR MINUTES YOUR PHONE WILL BE TURNED OFF.
or people wondering why their phone hasnt been turned off WHEN THEY HAVENT PAID A BILL FOR 4 months!!!
WE ARE PEOPLE!!! We are forced to say things to not get fired, we are forced to act plastic, we are forced to give you bad news.
And sometimes, all I want to do is tell you you are a moron, and hang up.