Cbeyond
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Category: Services
Contact Information Georgia, United States
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Cbeyond Reviews
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IaK87
November 14, 2009
Do not contract with them
No company should be able to get away with what CBeyond does. Talk about controled criminal activity! I thought gangsters were a thing of the past.
Extortion
It is estimated that the criminal gang activity cost the US Government more than 10 billion a year through protection rackets.[25] Monthly
payments can range from 457.00 for a small shop or bar to 5, 000 for a larger business. Targets who try and opt out the legally obtained
contract are usually harassed, often through astronomical termination fees
Well CBeyond you have proven that disgusting business practices are alive
and well, please read CBeyond's termination clauses below. If this aint extortion I don't know what is.
i.If, after both parties have signed the Contract, termination occurs before we install our equipment or activate the Services, you shall be liable for $1, 000;
ii.If termination occurs during the Initial Term of this Contract, you shall be liable for: (a) all outstanding nonrecurring fees plus (b) 100% of the Monthly Fees for each month, if any, remaining in the first year of
the Initial Term, plus, if applicable, (c) 75% of the Monthly Fees for each month, if any, remaining in the second year of the Initial Term, plus, if applicable, (d) 50% of the Monthly Fees for each month, if any,
remaining in the third year of the Initial Term;
iii.If termination occurs after the Initial Term of this Contract, you shall be liable for: (a) all outstanding nonrecurring fees plus (b) 50% of
the Monthly Fees for each month remaining in the applicable term, up to one year;
iv.If termination also occurs as to any BeyondOffice™ Services, you shall
be liable for an additional amount equal to the lesser of: (a) $500; or (b) $50 for each month remaining in the Initial Term or any Renewal Term of this Contract as described in Section 8.2; and
v.If termination also occurs as to any BeyondMobile™ Services, you shall be liable for an additional amount equal to the cancellation charge for your mobile plan then in effect.
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DanD12
September 28, 2009
Never ever sign with them
This is the by far the WORST phone company that I have ever dealt with. The sales people overpromise their services/prices. The services are horrible and the monthly charges are more than twice than what you normally pay with Qwest or Comcast in Minnesota. For your information, Cbeyond does not own telephone/cell infrastructure. The company just signed up with telephone companies and then adds a few other services. For instance, their cell phone operations are run by Sprint. The business model of Cbeyond will not work in the long-run. It is matter of time before people become aware of it.
Never sign a contract with Cbeyond!
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Earl21
September 6, 2009
Dissatisfied
It sounded good. Also I was told that should I be dissatisfied, breaking contract would be a minimal fee. The phones were sabotagued 3 times. My business is dependent on the calls getting through. It required many calls with no results although things were said by the representatives that indicated something was wrong. I was called a liar by insinuation. My employees were accused. In the end after losing $1000s of dollars in business they credited my account with $500. Dumby names were found on the account and my service messed with. If security is what you are looking for. C Beyond is not it. If you are looking for a business that listens to you...C Beyond is not it.
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Anytime Fitness
September 5, 2009
HONESTY AND INTEGRITY
THIS IS THE WORST VENDOR I HAVE EVER DELT WITH!!! Do NOT listen to their dishonest sales people...they will tell you whatever they need to close the sale! I was suppose to save money by "bundleing" my service. I had a contract signed with them saying one thing...then I got my bill and it was $1654.73 THE FIRST MONTH!!! I tried to resolve this with TONY HARRIS who is suppose to be in retention... They did not keep me as a customer... in fact they lost me as a customer for 3 years and have a lawsuit against them, b/c when I tried to port my numbers to another service provider they held my phone line up for almost 3 weeks!
This cost me over $45, 000 in lost business.
Plus it looks really bad to my customers.
Do yourself a favor and DO NOT use this company!!! You will get screwed... in the BAD way!
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dennisismad
August 3, 2009
continued entering my suite
Today I got another walk-in sales call from these aggressive sales people.
I have asked various sales people from this lousy company to stop entering my space.
Every month they feel that they must continue to visit me even though I have told 8 different sales people at least 10 times that I am not interested in their services in any way.
One even promised that if I gave him my card he would put me on their don t solicit list.
This never happened and the most recent saleman promised me the same thing and showed up again a couple weeks later like he had no idea.
I have a "no soliciting" sign on my door as well.
I am reching out so that no one will do business with these slimy weasels.
One guy even interrupted me during a client meeting and would not go away.
I hope no one ever hires them!
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Pattig
February 11, 2009
Do not purchase from them
Do not purchase any Cbeyond services. I did and it's the worst nightmare ever. After the installation, I had no voice mail for 7 days and all Cbeyond did was create tickets and never called back. Our cell phones did not work correctly and the T1 is horrible and very slow. I tried to port my numbers to another carrier and they kept on refusing the new company stating that they were not sending over the correct information to port the numbers. They did have all the correct information, but refused to port. Now my phone is turned off and I have lost my number which I have had for 15 years. Talk about losing business or losing my whole business. I will be getting an attorney regarding this situation. If anyone else has had the same problem, please let me know.
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madashell
December 29, 2008
Fraudulent practices
CBeyond sales staff misrepresented their services. The quality of their Internet and cellular phone service was horrible. Attempts to cancel the contract after 90 days of hell and resolve the issue resulted in the company violating FCC rules and extorting money from our company by canceling all service without notice. CBeyond also refused to release our cellphone numbers and domain names to a new provider.
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November 11, 2008
Failed to Provide Service
CBeyond failed to provide any consistent phone or internet Service. Since the inception of service, we submitted numerous trouble tickets and never had a resolution. After months of taking losses and receiving assurances that they would correct the problem, we sought new service from another provider. While waiting to obtain new service from a new provider, Cbeyond chose to shut off any remaining service that was working 7 days ahead of the shut off date. They did so because they said, "we have a right to shut you off early if we want."
To read more, please see www.cbeyondservice.blogspot.com
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October 7, 2008
Awful everything
We went with Cbeyond thinking we would save money and simplify our phones, website, mobile, etc... BIG MISTAKE! This company is the absolute worst. We were lied to about everything. We were promised we would have a technician come in, install the new VOIP system, transfer our cell phones, and transfer our website. We were also told we could send callers to individual voice mailboxes when they called in. None of this came true. Sure they came in and set up the phones, and then they gave us a booklet and told us we were on our own. After two days our service went out and we could not get it fixed for a week. Thank God we didn't switch over our cell phones or we would have been screwed. The voicemail was inconsistent at best and when we asked how to send callers to voicemail they told us our phone system could not handle this task. We never switched anything else over to them. It's a good thing to because once they have all your services under their control and there "contract" they have have you by the nuts. Don't be stupid, there is a reason so many people are complaining about this company. The customer service is a joke, it doesn't exist.
DO NOT PUT ALL YOUR EGGS IN ONE BASKET!!!
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September 11, 2008
Sales tactics
Cbeyond is possibly the most annoying telco/ISP company I have run across.
They go through sales reps and move them around frequently... each time having them cold call, solicit, and generally annoy me and my customers.
I have to worry about the extremely pushy and aggressive sales tactics. Some may say that this is good business. But I will never give them my or my customer's business.
Interestingly enough, most of their sales people are young and attractive... seemingly new to the job market and eager to sell, sell, sell... or more like happy to have a job.
Before being "convinced", "sold", or bullied into buying their products/services, I recommend that you do some research. Or better yet, choose another vendor.
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