A tag-team of three very aggressive cbeyond salesmen dropped in on our business today. We asked them to leave and they would not! We insisted we did not want to buy any services from them and they belligerently replied "what have we tried to sell you so far?" (they had a point - they had only pitched their product at us - they had not yet tried to close a sale... but still, when a customer asks you to leave, please leave!)

STAY FAR AWAY FROM CBEYOND! (NASDAQ: CBEY)

I am a business owner in California who made the mistake of signing a contract with C-Beyond in March 2010. It was one of the worst mistakes I have ever made as a business owner, and I am still paying the price for it.

The largest of many problems was that their T1 routers misread every phone number dialed out by our (new) PBX, resulting in a 100% loss of outgoing calls. C-Beyond informed me that the problem was with my phone equipment and not their routers. After spending $800 on phone testing and tech support, it was determined that the problems were, in fact, with C-Beyond's routers. However, C-Beyond was unwilling/unable to do anything about it. Simply put, my existing equipment was irreconcilably incompatible with C-Beyond's, and could not be made to work under any circumstances. This all should have been determined at the time of sale, but the eager young sales representative was too busy salivating over the contract to do a proper site survey.

I spent a full month without use of my phone system, which nearly crippled my business, until I could switch back to AT&T. C-Beyond is completely unresponsive to any and all requests for support once they realize you are not happy with them. They are still trying to bill me $1, 500 for services they completely failed to provide.

Do yourself a favor and STAY AWAY from this business. I wish I had.

Cbeyond has defrauded a client of mine. They claim they have a contract with them based on their dealings with a lower level employee who has no authority to bind the company in contract. when the owners found out, they terminated the relationship. after terminating the contract, the cuased my client to lose long standing phone numbers. now customers cannot contact them. in addition, to interfering with their customers, they charged this exorbitant termination fee. In addition, to that we learned that cbeyond was charging about 200/300 percent more than normal phone service would cost. this is a clear scam with high pressure tactics. please stay vary far away from this company.

When we signed our contract with Cbeyond, we added a laptop card that was supposed to be "unlimited data". Now that we are unable to cancel service with them, they freeze our laptop card, because we are in violation of "excessive laptop card usage" and they send us a list of prohibited laptop card use, which were not included to begin with in our original contract. After a month of calling and requesting restoration of the laptop card, and numerous promises of a call back to resolve this issue, it is finally restored, but we are now responsible for the month of unused laptop card. If you decide to go with this company, before you sign your contract, please ask them to send you all there undisclosed prohibited usage rules.

We recently launched an ad campaign involving a television commercial and some print ads. We wanted to create a "minisite" or subdomain with special content relating to the event being advertised (like sale.ourwebsite.com). Our web designer spoke to cBeyond, since they provide our web hosting, and they said that it was possible to set it up. However, days before the commercial was set to be aired, when the designer went to publish the minisite, we learned the real truth - that cBeyond "has never and does not currently support subdomains or multiple domains on any hosting products".

Our web master/designer told them to IMMEDIATELY change our nameservers over on our website, so that we could quickly migrate to a different hosting company who (like 99.999% of all hosts) supports subdomains. The plan would have saved us from wasting thousands on the ad campaign, except for one problem: even though our web master called them 3 times, on 3 different consecutive days, requesting that the change be made (the first time to request, the second two times to confirm that it was processing), the genius "technicians" at cBeyond changed the "wrong setting". We waited and waited for the migration to go through, and they kept saying that it was still processing... Finally, the night before the TV ads were scheduled to stop airing, we found out the truth - that they hadn't really even started the migration in the first place. By the time they actually started the process, it was too late.

CBeyond's incompetency cost us over $50, 000 in advertising, since none of the viewers of the ad were able to get on the website it was advertising! To top it all off, when we spoke to a "supervisor" after the fact, their only response was "that's an unfortunate turn of events, but there's nothing we can do about it". THAT'S IT! Not even an offer to give us some credit on our rip-off, overpriced $2, 000/month phone bill.

AVOID CBEYOND LIKE THE BLACK PLAGUE.