Where does one start with complaints about Cbeyond. Some part of their service is always down, it takes over a week to get a problem resolved, you get spammed with emails, ... most recently they didn't keep their promise on offering unlimited long distance acusing me of fraud and wanting to charge me over $8000. Most recently, I ran into one of their Executives Peter Sherman and all he could do was tell me about the great things they are doing at Cbeyond like improving the customer service handle times (must be really bad because every customer calling). In the end, it was all about him, and did't even make himself accountable for helping me get my problems resolved. When the executives won't even help you and totally lost in what is wrong with this company, you know you shouldn't do business with them

We began our service with CBeyond on Monday of this week and have had nothing but problems with our internet and phone service. Cbeyond is blaming our new phone system, the phone system company is blaming cbeyond. When they sent their trainer out to show us how to service options, we showed that our internet was down - he literaly shrugged his shoulders and left our business. No one has called us back as of today - Friday. It is pathetic! I had Birch for 7 years, went with CBeyond because of price - it was not worht it! I am going back to Birch.

His days are numbered...because if outside mirrors what's inside this old pock faced man shows why his company thrives on delusional drugged up employees selling an outdated product. He's ugly and so is his company.

Not truly a high-tech company, Cbeyond’s business model is in fact a sales organization selling a product that is no longer unique. It provides bundled telecomm services to small to mid-size companies (generally 4 to 100 lines) in a package. This includes business phone, long distance, internet, mobile phone, website hosting, voicemail, and optional services. Their business plan is centered on hiring a sales force of ambitious young people who actually go knocking door to door in office parks to solicit customers, incentivized by big commissions for reeling in new customers on three year contracts.

Citron believes the growth story the company wants Wall St. to believe is pure fiction. Adjust it to reality, and you have a low-or-no-growth company with sustainable market presence in only 3 or 4 cities, selling for a PE of over 100. From this precarious point, the stock could fall by 2/3rds and still be seriously overpriced.

Competitive forces have been mounting steadily and now present a totally different landscape than when Cbeyond established its presence in its lead cities a decade ago.

More importantly, as mentioned in a Merrill Lynch research report from June 29, it is not only pricing with their current competition that CBEY has to worry about but it is the inevitable push of cable operators threatening their mainline business - the cable companies are simply better configured to go cheaper and wireless.

Probably the single most toxic statistic to Cbeyond is “churn rate” - the rate at which it loses existing customers. Cbeyond quotes its churn as a monthly figure, so some investors may not understand the true significance of a rise from a historically “below 1%” to current 1.5% — which is a rise from single digits to 18% per year.

CBEY’s best days are behind them. Investors who “follow the money” see beyond - a company whose insiders have sold stock in larger amounts than the company’s remaining cash.

The worst company ever! The sales staff are liar's and everything that is promised you don't receive. Once we were switched over, we were 4 days without phones, because their technical support team couldn't figure out the issue! We tried several attempts to cancel the contract before 90 days of headache after headache but their coordinator would not help us resolve our issue and every time we will call they would transfer us to other departments. We tried to resolve the issue but we had no luck and now the Cbeyond is charging us money for canceling... Even though they didn't now comply with their contract!! Don't make the mistake to going to this company, worst mistake ever!!! Now they say i have to pay 10, 122.26

Cbeyond offers land lines, blackberry service, web hosting, secure back up and file share, email, voice mail, etc. I have Cbeyond for less than a year now and not one service provided by Cbeyond has functioned as promised. The worst part is that they make you sign an agreement that states you will pay no matter what for three years should you cancel service. Stupid on my part for signing without doing research about the company in question. Had I seen the Ripoff Reports, and read consumer feedback, I'd never have agreed to the salespeople's pitch.

Usually two people solicit your business, and they are charming personalities, but not authorized to sign the agreement that they put in front of you. You're the only one signing; Cbeyond never signed my contract! I have 5 Mobile lines, and 50% of the services I used to have with Verizon, were not included in my contract price. I tried to cancel my agreement within the first 30 days, because it was too difficult to get everything working properly, and the estimated cancellation charge was over $15, 000!

If you have a technical problem, they direct you to their website and open a service ticket, that's the best way to resolve an issue. Well you open a service ticket and a month goes by and then you'll receive an email that says the issue has been resolved, but no one calls to see if it was done correctly. It's a total scam, because every time I call about my inconsistent and overpriced billing statements, customer service can manipulate the amount by applying or canceling credits and discounts. I've never done business with such a company; charging whatever they feel like, because they've got you trapped! They are preying upon trusting people like myself that sign ridiculous agreements without verifying if it's true or not. Do yourself a favor and never sign an agreement with Cbeyond. I've very sorry that I switched from Qwest Internet/Phone; and Verizon Wireless.