CastleRock Security Inc. automatically locked me into a new contract after my 3 year contract with them was complete. They didn't notify me that they would be renewing it. I didn't find out that this happened until I called to cancel the service.

I signed up for 3 year agreement with APX Alarm Security Solutions. My contract was sold to SAI which was then sold to CastleRock Security Inc. The salesman sold it as a 3 year agreement and never informed me that if I didn't cancel it in writing 30 days prior to the end of the 3 years that I would be LOCKED into an additional 1 year contract. I read every word of the contract and the way I understood it was that the services would continue until I canceled it and that I needed to provide 30 days notice. The terminology is vague enough that I understood it the way any reasonable person would understand it.

There is no way I could have imagined by the wording they used that I would be locked into a new contract. Nobody does business that way. Now they are telling me I can't get out of it.

They make their money off people by bullying them. The customer service rep kept saying on the phone "You had 3 years to read your contract. Why didn't you read it? You could have sent a cancellation letter at any point during that 3 years." This was patronizing. I read it and I understood it. I just didn't understand it the same way they say I should have. If they had explained it properly in the first place, I wouldn't have agreed to it. It's not an honest way of doing business.

This site refers to CastleRock as "Castle Rock" with the [space]. All of my documentation shows it without a space FYI.