Castaway Pools and Spas

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1 stars
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Category: Services

Contact Information
United States

Castaway Pools and Spas Reviews

Lisa J April 5, 2011
Don't finish their job
I paid them in full all money and they did not complete the job of installing my pool. They have never came back to finish what they've started despite numerous phone calls and letters sent to their office. They refuse to answer any phone calls. I wish I didn't pay them when I signed the contract.

If you decide to go with this company, insist on paying after they finish their job or better yet stay away from Castaway Pools and Spas.
September 13, 2008
poor service
I had no idea that our nightmare was shared by so many! Our pool was installed last year. It was promised it would be done within weeks, it took over six months. John was impossible to get ahold of and avoided our phone calls at all cost. His father answered the phone at the store and was, to say the least, a mean old man. I can't even begin to say all of the things that went wrong, weren't done, or the multitude of problems we encountered. (I would be typing for a long time!) But it was a horrible experience. In the beginning of summer we discovered a leak and again, John made promises and then never materialized, or answered the phone again. It was the absolute worst experience we have ever had. I still don't know what we're going to do about the leak. I hope they are never again allowed to operate a business.
March 31, 2008
Never finished Pool
NEVER FINISHED MY POOL------ BUT TOOK THE MONEY AND RAN!!!

BEWARE HE OPERATES UNDER DIFFERENT NAMES!!!

John from Castaway Pools and Spas signed a contract to replace our pool and return the property in the same condition it was in prior to replacement on September 22, 2006. He said it would take TEN DAYS. During removal of the old pool they damaged my trees, broke my gas & sewer lines, ripped up my sprinkler lines, destroyed my yard and broke my driveway in 3 places. I will have to say they did install the new pool- That was it!!! They never returned to finish the work!!! Repeated promises of completing the contracted work and repairing the damages to my property were nothing but pure LIES...

In the Spring 2007 We finally paid to have the pool finished, plumbing repaired, and yard repaired in at the cost of over $10, 000. This was addtional money over what we had paid him to do the same work-


He lies with a smile on his face and makes you think he is a "nice guy" to get your trust, then he takes your money and RUNS to the next waiting victim.

My pool replacement was covered by my insurance and maybe they will let their lawyers put this 2 faced crooked tooth freak behind bars. He just ignores letters I've sent and consumer affairs says he is not even registered in NJ and they are working on it!!! If the rest of these Victims on complaintsboard.com are correct then he has a criminal record of doing the same thing under different company names for YEARS...

What needs to happen is we should all get together, take him outback and teach him some respect for other people.

MY email is : [email protected] if anybody has ideas on how to deal with this scumbag.
March 10, 2008
lost deposit
On July 18, 2007 I gave John Dalrymple a deposit for a Viking pool. I heard from a friend about this complaint board and when I called Castaway to ask questions I spoke to Dave Sutton who said he was the new manager. I than called Viking pools directly and they said they were no longer dealing with Castaway. Dave said he would return my deposit because he couldn't provide the pool I contracted for. That's the last I heard from him.
November 2, 2007
Poor service!
All - I also got screwed by Castaway and their concrete subcontractor. Please email me, I want to organize us. Get every one's name and numbers. See if you filed a complaint and/or lawsuit. I signed a contract with Castaway back on Aug. '06. I filed complaints - the AG office is not producing any results. Filed a suit on my own in in Sept. '07. But, I think if we get organized, we may be able to accomplish something.
September 11, 2007
Poor service!
I had filed a complaint with the Attorney Generals office 6-8 weeks ago and finally they contacted me last Friday. He was going to try to work with Castaway in order to help expedite the non completed work. (About $13,000.00 worth). I told the A.G that there were many more like me involved with Castaway and he said he was not allowed to "reach out". However, he did say everyone should contact the NJ A.G. and file a complaint. I have been trying for two days to reach Dave and have not had any luck. I keep getting their voice mail. I wonder how long they will remain in business? I just want my money or work completed. I hope they will not be cowards and just close and not complete anyone work.
September 8, 2007
I had a leak too!
I had a leak to in my shallow end returns. Fortunately Franco and his team came out and fixed the leak and did some grading I guess to prepare for the concrete. I almost had a heart attack when Castaway showed up in front of my house. Looks like Dave is helping to get things done. Lets keep our fingers crossed. I've only been waiting since May.
August 20, 2007
Pool installation still not complete!
I have the same situation as every one else. My pool supposed to be completed in May 07. To this day it still is not finished. Still need concrete, light kit, railing and ladder, plumbing, solar cover & safety cover. I call almost daily to John Jr, Denny, Midge and they never answer their phones or call me back. The only people who answer are the receptionist and they don't have any answers. They have almost all my money and it sounds like I'll never have the work finished. I was told there is a new guy in charge-Dave? I hope he doesn't stick it to me like the others. He at least speaks to me and tries to help. We'll see. I do think a class action law suit is the way to go. Are any of you lawyers? I have filed complaints with the BBB, Consumer protection agency and Attorney General office. I have not heard back from any of them. I have asked Castaway via VM, phone, fax and email for enough money to have another company finish the work.

Beware people!
June 18, 2007
Never came back to finish the job!
Castaway Pools and Spas installed a pool at my home on 4/5/07. They have never came back to finish the job despite numerous phone calls and letters sent to their office. Their salesman john refuses to answer any phone calls. I would advise anyone in the tristate area to be aware of this company. If this company is hired to install a pool at your home read the contract and beware that the are not responsible for any damage to your home or property. Do not under any circumstances make a payment until they are completely done. They seem friendly but are that lie and deceive the public.

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