Like other people on this forum, I had a Carnival Sea Miles card. In December when my points converted to fun points, I lost over 70, 000 points. I even have an e-mail from David Canen at Sea Miles stating my points, but I Barclay's says I don't have proof of my points. I filed a case with Barclay's, which was declined because of a lack of evidence. After my insistance, they stated that they did not have a copy of the letter from Canen. I have faxed that letter, and I am waiting for a response. I also filed a case with the State Department of Deleaware Banking, 302-739-2356. My advice is get rid of your Barclays Card and never associate with Carnival or Barclays. When you try to contact someone at Barclays, the representatives are all in the Philippinrd. I have tried about ten times to find a contact in the United States, but the customer service people will only provide a fax. Don't be fooled! If you ask for a supervisor, no one will call you back! The only way to get to a supervisor is to insist that you will not wait for a call back. I have called over ten times, and a supervisor never called me back. Do you want to be involved with a company with this kind of poor service? I don't. I am paying off my balance, and I am cancelling the card as soon as the points issue is settled.