We have evaulated the source of most complaints and would like our customers to note the following. We find that over 85% of the time, customers that are inquiring about rebate status have not even completed their rebate forms. We cannot process or send rebates/gift cards without the completion of a rebate form.

These are the steps (all of which must be completed) to receive rebates/gift cards.
Place order with Digital Landing and receive a valid confirmation from the system.
Have your order installed within 45 days after order is placed
If you replace the order with the service provider, you will not get your rebate
Once your order is installed, send two months of your billing statements from the service provider showing that such order has gone through two billing cycles. This means do not ask for your rebate until at least 40-45 days after you have placed your order.
Once we receive your rebate information, we match it up against what the service provider has sent to us in terms of order status
Rebates are only sent if (a) rebate form is completed properly with supporting documentation and (2) we receive ACTIVE status from provider.
If we do not receive status, or status is cancelled, pending or duplicate, you will not receive a rebate.
We make every effort to ensure all customers get properly credited. We do have reliance on data from our service provider partners.

In the past two years, we have responded to every complaint posted on this board. We find most people, surprised and delighted that we actually pay attention, which we do. Unfortunately, we find many people that complain, even after they have received their rebate (even two or three times).

We would appreciate if customers please contact Jason Gallow at [email protected] prior to posting on the board. Your issue will get resolved far faster. If you have posted and been responded, we would appreciate follow up comment noting the matter has been closed

Thank you

Acceller Team

I signed up on October 21, 2007, with broadband.com for highspeed internet with comcast. I was to receive $150.00 for amazon.com, which I have not received as of yet. My confirmation order # was 234612815. This also happened last year, I did not receive half of my rebate last year. This is a farce & a scam. Who can we report this scam to so it doesn't happen to other people.

In August I ordered Wildblue service thru DirectTV which then entered my order for the equipment thru Buytelco. The equipment was immediately billed to my debit card and arrived approximately 3 to 4 weeks later. An installer called to do installation and a time was set - the installer was late and told me that he had to mount the dish on the front corner of my house or I had to pay extra for a pole mount. After much argument, I paid $130 extra to installer for pole mount since there was no way I could determine if there was damage to the roof the installer would cover cost to fix. Also the installer burned my carpet using a drill and left a hole in my wall insider where he could not get thru to the outside. He left without setting up all the service and said he would come back later - never did. A couple of days later I noticed that Wildblue had billed me using my debit card for service. When I ordered I was told that it would be billed with DirectTV. I called and told them I had not authorized use of my debit card for Wildblue billing - only for equipment cost. Wildblue told me I had signed a contract - I had not signed anything. They said they had a copy. I requested a copy and after the second request, I received a copy of a 12 page contract which had my name forged. I then contacted Wildblue and told them I did not want their service. Their installer had forged my name to a contract that I would not have signed and I wanted a refund on the equipment and the month service fee. I also told them that they did not have the authorization to use my debit card. After a couple of weeks, it was determined that the contract had been forged by the installer and they sent an email that they would refund the equipment cost and were releasing me from any obligation on the Customer agreement. I received the equipment refund and a refund for the one month of service. I thought this was the end of a very bad situation. As of today, 12/31/07 I found a $79.95 charge from Buytelco on my checking account (they had used my debit card number for this charge). Called bank and disputed the charge. The bank also gave me a telephone number for the company which does not work. I have canceled my debit card and the bank is issuing a new card. The Card Services for my bank is checking into the dispute of this charge from Buytelco. They indicated that they would contact them and advise that the charge was not authorized.

Anyway, I would advise everyone to stay as far away from Buytelco and Wildblue as possible. You do not want to do business with them and you definitely do not want to give them a card number to use to charge for any equipment. They do not seem to know that they are not authorized to use whenever they want and can give to whoever they want.

I took advantage of the $150 Amazon Gift Card promotion that BuyTelco was offering and placed an order for Internet service through them back in Feb. It's Nov. and, after reading several complaints about BuyTelco, I'm not surprised that I haven't received the gift card.

I've called & emailed BuyTelco numerous times, to no avail. I've even called my internet provider, who advised there wasn't anything they could do because it wasn't their promotion, BuyTelco is the third-party, blah-blah-blah.

Ok, so, I found that I wasn't the only person frustrated with BuyTelco and their lack of customer service! I read one of the complaints that mentioned he emailed Jason Gallow at [email protected] and received his gift card within 24hrs via email. I'VE EMAILED THE MYSTERIOUS MR. GALLOW 3 TIMES AND HAVE RECEIVED NOTHING! I'm a very rational person, but patient I am not!

I followed the guidelines and sent BuyTelco the necessary information before the deadline. All I want is my friggin' $150 Amazon Gift Card! Why does it have to be so difficult? So Frustrating!

Patience is not MY vertue -
Seattle, WA

I signed up for Comcast in early February through comcastoffer.com because they were offering a $150 Amazon gift card. I regret signing up with Buytelco for Comcast offer. I wish I had simply signed up for Comcast by calling them directly. Or better, I should have signed up for Comcast through Amazon.com, at least people are getting their $100 gift card from Amazon. Here is the Comcast deal that Amazon offers with $100 Amazon gift card: http://amazon.com/gp/browse.html?node=241126011&carrierID=comcastamazon

Buytelco customer service is notoriously the worst I've experienced. I had to even give out my credit card number so they can send out a technician and I felt unsafe for giving out my credit card # but I thought to myself, for $150 amazon gift card, it's probably worth it.

Well, I mailed my rebate form with proper documentation in early February to Buytelco and it's late August right now. I have not received the $150 Amazon gift card.

I have tried phone support, chat, and email support. NO ONE, and I mean NO ONE is willing to help me out. I've could of made better choice by directly signing up from Comcast and avoid over six hours of hassle. I have wasted so much time to get help from Buytelco that I'M NOT GOING TO GIVE UP

It's now my personal hobby to expose Buytelco and their shady practices to consumers. Currently, I'm planning on writing a complaint ready to the Better Business Bureau and to Comcast Headquater in PA. I'll soon start blogging about buytelco / comcastoffer.com and post on many other web sites and forums as possible to expose Buytelco. I'll stop when I receive the promised $150 Amazon gift card from them.

This is the email that I had received when I signed up on comcastoffer.com:

"Thank you for ordering High Speed Broadband Internet service through BuyTelco. You can expect to be enjoying a faster, more convenient online experience soon.

You should have heard from COMCAST to schedule your High Speed Internet order. In the event no contact has been made, please call at 18772203549 and give them confirmation # [Removed for security reasons] to schedule your order. Your secondary confirmation # is [Removed for security reasons]."

Contact me if you have any questions or have been also scammed by Buytelco: [email protected].