After leaving a negative but helpful and polite review on Buds my review was deleted the next day and my customer account terminated by the "webmaster." Bud's customer service is nonexistent - if you have any issues with your order good luck getting someone on the phone. On the other hand, I would guess that the vast majority of transactions go smoothly and hence the large purported customer base. Low prices, large stock and apparently fast shipping mean most buyers will be happy. Bud's is simply playing the numbers game. Personally, I'd rather deal with companies that actually care if you have a problem even if their prices are higher. You get what you pay for.