Like so many others, I ordered online and received a confirmation. A day later I was asked to call. It was then I was told that the "package" I order didn't include an automotive charger? Obviously the use is limited without this. When the charge price was thrown in the GPS was price at $75 more than Costco. Guess where I bought?

They list cameras much less than other retailers. Then they make you call and confirm your order. When you do not agree to purchase accessories, they send an email saying the item is backordered - despite it still being listed as available. This operation should be shut down, yet they have favorable and trusted seller ratings. DO NOT BUY.

This is my first time lodging a complaint on any company be it online, verbally, or in a document. I have NEVER felt so strongly against a company as I do Prestige Photo and Broadway Photo . They bring NEW meaning to unethical business if they are a business at all. I ordered a camera on Oct 9th and they held up my order on the basis to UPSELL ME FOR A $100 BATTERY on the premise that the Panasonic battery only last 10 minutes before dying. I told them that I found it hard to believe that Panasonic would make a battery only capable of lasting 10 minutes. They told me that I was wrong. Furthermore when I ordered the camera on the 9th it stated that on their web site it was in-stock and ready to ship, when they forced me to call them on the 10th, the guy told me that the camera was in stock and would arrive in three business days. On the 13th miraculously NO PRODUCT TO SHIP AND NO DATE TO SHIP...but guess what they had other cameras they could sell me! The guy that screwed me was Mike Sicheri. This guy Mike Sicheri stated that it wasn’t his fault; he works on salary, and only fulfills orders. Mike Sicheri further blamed the problem on how the company was set up and refused to transfer me to a Supervisor rather send me to customer service that would NEVER pick up. I called numerous times and got hung up on or transferred to NO ONE. PLEASE... I BEG OF YOU, don’t waste your time going through what I went through DO NOT ORDER FROM THESE COMPANIES regardless of their price.

I bought a Sony digital camcorder from them and they convinced me to buy an extra battery that when it was delivered was awkward and did not fit on the camera smoothly.
I also was convinced to buy a two year extended service contract from them. The touch screen stopped working on the camera but when I contacted Broadway Photo they told me the company has now gone out of business. Although another company is supposed to have taken over the work they are impossible to reach and I also was told that they charge for their work. Broadway photo should stand behind their products but they do not. Their sales people are deceptive and their customer support is terrible.
DO NOT BUY FROM BROADWAY PHOTO!!!

I called to purchase a camera for $549, then was encouraged to buy more memory, batteries, and an extended warranty. This "package" came to $968.42 but included "free overnight shipping." When it didn't arrive the next day I attempted to get shipping/tracking information via e-mail (didn't work), via automated phone method (didn't work), and via multiple individuals who transferred me back and forth without providing ANY info on the shipping.

I sent an e-mail to three company addresses, but despite their claim to respond to all inquiries within 24 hours, there was never a response. When the camera arrived four days later I returned it unopened, and found via my bank they charged me $1, 009.98. I never got an itemized list of charges. In disputing the transaction with my bank, they got me a credit from Broadway for $929.99; the difference of $79.99 was for "non-refundable shipping/handling." I have just filed a complaint with the BBB, probably my last option at getting the rest of my money back.

What a headache this has been, it amazes me they have gotten away with charging me $80 for nothing.