I called British Airways last week (a week ago) about a date change on a ticket from Europe to the US at the end of April, as I needed to know the fare difference (apart from the change fee) and the availability of seats on the requested date in order to plan another important trip. I was then promised that someone from the ticketing department would contact me later that day, from one representative, and within 48 hours, from another representative.
Since I did not hear from them, I called British Airways (3 times afterwards) and was told that my case is not an immediate priority as I am not travelling any time soon. One representative even went so far as to tell me that my case will be at the bottom of the pile, since I am not travelling tomorrow or during the following week.
However, I think that this is wrong, as I am a paying customer and I have a right to know the extra cost from the airline, especially as I am not allowed to make the changes myself on the website (apparently they have not updated the prices on the website for this ticket which was bought last year, so I am obliged to call them!)
This deplorable customer service is outrageous!