After eight years as a customer, we had enough of problems with our Brinks (now Broadview) Home Security system and decided to move to ADT. Amazingly, we were told that they had been auto-renewing our contract every year, and that we were responsible for eight more months of service!

After being a loyal customer for this long, it is disgraceful that the "customer loyalty" department at the Irving, Texas headquarters of this company would tell us what they really think of their customer base.

Disgraceful company. I would never deal with them again.