Stayed at private residence in Phoenix managed by Bric International. There were several problems with the rental. 3 people in the party got bed bugs. There was no gas provided for outdoor activities for 2 of the three nights (grill or gas operated outdoor fireplace). The hot tub did not heat for the first night we were there. These concerns were expressed with pictures provided of the bites on my wife. Initially the staff, specifically Larry seemed interested in helping us, but no accommodations were made. I had asked for a 500.00 refund for the 3 night stay, for which I paid 1980.00 total (including cleaning fee, tourism booking fee. I thought this was a fair penalty for all things mentioned above, but I have not heard from them in over a month. I did report the bed bug incident to the Maricopa county authorities and the claim is being investigated. Bric international, in their correspondence with Maricopa county has deemed my claim fraudulent. I believe the pictures speak for themselves. I think some accountability would be appropriate.