Here is a copy of the email I sent to boost and am forwarding to the ceo and board of directors of sprint (their parent), I have omitted my personal info from the fcc complaint info but the complaint number is authentic:

Please be advised that I have filed another complaint with the FCC, this one focusing solely on your deceptive and, I believe, illegal sales practices.

1) you knew the tower was out in February

2) your authorized agent did not allow me to handle the phone till it was activated and paid for, which was March 4, 2011

3) at the point of sale, I complained that the phone had no signal

4) your authorized agent misrepresented a material fact in order to falsely persuade me to accept your faulty merchandise by telling me, “take it home, it takes a couple days for the signal to come up”

5) I returned the next day and complained again that the phone had no signal, your agent inspected the phone closely and looking very closely at the signal meter exclaimed, “Look! There’s 4 bars!” handing the phone back to me, what he was falsely describing as “4 bars” was the segmented flat line.

6) I have subsequently made requests to both Boost and their authorized shyster…er… dealor for my money back which both deny.

7) To date, I have spent $60 for the phone, $10 for the activation fee and another $150 in service fees for a phone which does not work and has never worked from the first day and was sold to me by misrepresentation of material facts while Boost had FULL knowledge that the tower was out form the MONTH prior.

8) I don’t believe that it is legal to sell a product by misrepresenting material facts concerning the product and I want all my money returned.

Here is the FCC complaint information:

Acknowledgment & Fax Cover sheet to submit additional information.

Filing for: John Doe has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 11-C00303868 and, be sure to mention that you filed this complaint over the internet.

my bill on phone should be 45.00 not 55.00

A friend has a cell phone on my Verizon Account, she wanted to change to her sister's Boost Mobile Account and take the number with her. Boost Mobile asked for my Verizon Account Number and PIN. I called Verizin questioning the leglity of them having my PIN. Verizin and I arranged to give them the number and PIN, then change the PIN. Boost Mobile then decided they need my Social Security number, I don't think so. I am not their customer and I will never be their customer, so what kind of scam are they running if I gave them access to my Verizin Account to transfer the phone number to their customer and then they want my SSN?

Hello my name is Nikki Harris my complaint is that my number was changed without my final authorization by a boost rep. I have been adatemately and franticly trying to get help to recover the number 2022774041 which is the number that was changed. I have been helped and I appreciate all that the reps have done to try to recover that number. But that is not enough to my satisfaction. I would like for someone from the corporate office to contact me immediately so that I can explain this disservice to me and maybe it can be resolved. That’s my ultimate concern and hope that someone can please recover my number 2022774041. You may contact me at my current boost telephone number 2023695026 or my email [email protected].

Thank you very kindly

After a month of frustrating emails back & forth with the so-called support personnel, and being dropped from no less than 4 support calls, my issue of not being able to install Gmail email on my Samsung phone remains open and unresolved. They are requested to email me stating when they will call me so I can be talked through the problem, instead they just call and leave their inane voice-mail message stating they attempted to contact me. They repeat this message in emails and all I want to do at this point is speak to supervision or management.
The install of my gmail account fails with an unknown error to Boost Mobile, so that last support rep said someone in an advanced part of support would get back to ma and of course, never has. The entire problem may have something to do with the password I use for my gmail account, and since it contains special characters at the end of it, especially an asterisk, there seems to be a fundamental problem with the process accepting it on Mobile's end.