Used Booking.com and booked "New Harbour Service Apartments" in Shanghai, China. It was really bad experiences of staying in "New Harbour Service Apartments" - most of staffs were cold and helpless; the room was not clean; they didn't arrange the room/bed every day; even we asked them to replace the glasses/cups after 2 days, they still didn't do that. When we checked out, the hotel charged extra 15% on top of the room price!! I asked the hotel staff to call Booking.com's service number and was told that phone number printed on the confirmation form was not valid. Talked to Booking.com after arriving home Booking.com took the hotel's side -- only when we checked out, did we learn that the hotel room price is subject to extra 15% service fee. I suggest people avoid Booking.com and "New Harbour Service Apartments".