RE: USER ID - VERICATION

I VERIFIED MY USER ID 6 WEEKS AGO AS I NEEDED TO CASH MY RESIDUAL INCOMES FOR (bohamda1 & bohamda4) BUT I KEEP ON GETTING THE MESSAGES THAT MY DETAILS DO NOT MATCH AND NOBODY GIVE ME DIRECTION WHAT TO DO.

I EVEN RAISED SO MANY TICKETS THINKING THAT I WILL BE HELPED BUT NOTHING HAS HAPPENED SO FAR

CAN ANYBODY HELP ME PLEASE

REGARDS
BONGINKOSI HAMILTON MDAKANE (5810106379 081)
(bohamda1- bohamda17)