My husband and I furnished three entire rooms with Bob's in Stoughton, Mass., spending about $8, 000. At that time we also purchased one of Bob's inner spring mattresses, which after only a couple of years was collapsing. Bob's was great with coming out and verifying our problem and giving us a "store credit" for the full mattress cost of $600. So, in Jan 2010 we purchased an upgraded inner spring, the Black Label Euro Top, and now just over a year later the mattress is collapsing the same way, and my husband and I are small to average size. In May 2010, we relocated to Arizona where there are no Bob's stores, and when I called Bob's to advise them of this defect, they said they can't do anything because of "logistics"! So it does not matter to Bob's that this is the second faulty mattress they have sold us, because we live across the country, and have another faulty $900 mattress, we are out of luck! Their wonderful customer service was kind enough to say there's nothing they can do, and to contact the Blue Bell Mattress Company, which I might add they had NO information on!!! I am now advising all my family and friends that still live in New England to Boycott Bob's, if this is how they treat long time customers, with one of their known faulty products, then I want to save others the heartache that this has caused us. I have a bulging disk and sciatica and can no longer sleep on my own bed, and all Bob's can say is "sorry", well that's not good enough. I hope the $900 their refusing to return is worth it because I am going to make it my personal goal to make them lose as much business as possible!