Dear/ BMW

Greetings

I bought anew BMW 7 serial model 2007 from Riyadh, within the first three years I have noticed unformal sound in engine, I urgently toke the car to the egency where they found that the oil becam greasy, that happened because in the indication in car shows the the oil have be changed after 35000 km, the cylinders have been effected, and my car kept in egency for 47 days waitting for spare part, within this time they refused to gave me a replacement car for this period, I was following with them in dialy basis, which forced me to pay around 8000 SR for renting acar during this period, where this is agency mistake, which caused my car engine to be opened that effected the price of the car in saudi Arabia, in the same time I have paid around 12000 SR for extension warranty which will cover 5 years maintenance or 100000km and this is still valid .
the second bad experience with BMW is happed when I have seen an alarm ( airbag function error ) I immediately got appointement for fixing this faults which was happened many time before, just three days after this alarm happened the two air bag infront blowout without any accident, I parked the car in egency garage before 40 days for the BMW in german to investigate, they have sent two reports the last report said there was a crash under the car and the extension warranty will not coverd, which wasnot the reason as this may happened when the car lifted in tow truck, within the 40 days I have paid 7800SR renting a car, I seek your support as I had bad experience with my BMW and that was not my expected, I think BMW should covered this faults as I have extension warranty and the airbags blow out without any accident, my car licence is ( أ ن هـ 7878 ), chas no DS9023.


Regards
Mohammed Ahmed AL Majed
Network Integration
Network Operation
Tel. :+966 1 4526116
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