I signed up for a one week trial on a Saturday, 19 March. I found the selection of cards poor and could not find suitable cards on the two occasions that I tried to use the service. On Saturday, 26 March I went online to cancel my membership only to find that you cannot cancel the membership online. Instead one is directed to call their 800 number but that is only available 8AM-8PM Mon-Fri. So you can't cancel your membership over the weekend. I forgot to call on Monday and just remembered when I saw that my credit card had been charged. When I called, after navigating a horrible automated system, I finally spoke to a real person. But I was told that the charge is non-refundable. I tried to explain that it was physically impossible to cancel the membership on the day that I tried to do so. I asked to speak to a supervisor, was put on hold for about five minutes. CSR came back to say that no supervisor was available.

What kind of reputable company doing business online does not allow the customer to cancel the same way as they've signed up?

Blue Mountain Greeting Cards has a Create & Print feature that doesn't work at all. When I try to contact Customer Service by phone, they say to press # for an operator. Then they say that an operator is not available at this time. In other words, the site has repeatedly failed and there is no one to hold accountable. I understand from reading other complaints that cancelling service is difficult. That will be my next attempt.

I signed up for BlueMountain.com's 15-day free trial membership. After 5 days, I decided to cancel. I followed the cancellation link provided by BlueMountain, provided the necessary information, and cancelled the account. After 15 days, I was charged the annual membership fee of $15.99. The company does not provide helpful customer service and claims that "membership fees are nonrefundable" regardless of cancellation status. This company will rip you off. Do not sign up for anything unless you plan on paying the annual fee because they will not allow you to cancel and will not reimburse you.

I have used Blue Mountain ecards for years. 2 years ago I was charged for a Create & Print account, which I did not use. They told me they could not refund the money, but would cancel the account and I could use it until it expired. This year I got hit for another $20.00 and they refuse to refund it. Even though I have never used the Create & Print account, they will not make this right. I have cancelled all my accounts with them, and have paid for 2 years of service that I have not used.

Also, it took forever to finally get a real live person on the phone, and they would not help me and told me there was no one else at the company who would help me. They gave me an address to write to, but would not confirm that someone actually opened the letter and read it.

Poor, poor, poor customer service from a company that I have been satisfied with for many years. Too bad. Pass it along to be careful, because they will hit you with charges!

I just checked my bank account to find out that Blue Mountain charged me $29.99 for a subscription that I didn't order. I also don't belong to Blue Mountain. Beware of theft!