If you’re considering installing a swimming pool then I wouldn’t recommend Blue Haven Pools but would suggest that you find a company that will deliver on their promises.

We signed a contract with Blue Haven Pools in July after being assured by their salesman that our swimming pool would be constructed in 12 weeks - “6 weeks from signing to start (of construction)”, followed by “6 weeks to build the pool”.

The salesman also assured me that we shouldn’t incur any extra costs over and above the quoted price as there should be no problems with excavation at our property and plenty of local sites for disposal of the soil.

Blue Haven showed signs of incompetence right from start when our pool was delayed in planning because they somehow managed to get the plans wrong (which is quite amazing considering that it’s a simple rectangular 8m x 4m pool in the middle of a large empty space).

Construction eventually started 12 weeks after our signing of the contract.

Straight off the bat we were hit with additional charges of $500 for “extra travel to the tip site” and $200 for “tip fees”.

Next we were charged an extra $300 to re-route a sewage pipe that they managed to break even though it was marked on their plans and I’d repeatedly told them where it was located and had been assured that it was no problem.

Then we were charged an extra $720 for shoring because part of the hole caved in due to their re-routing of the sewage pipe.

Once the concrete shell was eventually poured, and the majority of the installation had been paid for, Blue Haven seemed to lose all interest in finishing the job and every time we called the “construction co-ordinator” it felt as though he was just stringing us along with one excuse after another as to why our job was being delayed.

Now it’s the 15th Dec (20 weeks after signing the contract) and we have an unsightly concrete shell in our yard for our Christmas guests to admire!

I’ve today been informed that the pool isn’t going to be finished until sometime next year.

If it wasn't so late in the day and we hadn't already paid these people so much money I'd drop them and take my business to a company with a higher standard of customer service.

So, as I said at the start, if you’re considering installing a swimming pool then I’d recommend that you give Blue Haven a miss and choose a more reliable company.

my husband and I decided to install an in the ground pool about ten years ago. we had Blue Haven do the job. It costs 25 grand. We were told the filtration system was so good that cleaning and maintaining it would be minimal. after several yaears and much hard work and more money, it turned out the filter was found to be extremely inadaquate for our 20 thousand gallon pool! Our new pool professional said it was meant for a spa! we had it replaced for 800.00, but the damage is done!!!

I was ripped off for 85 dollars and regret ever use blue haven pools products or services again. It is better for America that this company be sued where law sees acceptable and that it is bankrupt and removed so as not to be used by Americans ever again- all people's names (all levels of management and employees) will never be used for work in this field again and able to abuse the population for their greedy gains.

Only good business is the way in America. let that be known.

thank you very much for helping me tell you and for spreading the word.

Honesty is the best policy and so is best customer service.

Firstly, they have no class at all and no respect for you or your home, your time, privacy or property. They treated my house and property like it was a keg party in a $25 motel (after 6 months we are still finding McDonalds bags, KFC buckets, coke cans and other trash they left and refused to remove when they left our home in a mess) and it goes further than that - one group of their workers took the liberty of throwing our trip-trap teak patio furniture from our patio into the mud and cement so they could then use it to step on as they applied their plaster. It was ruined and now, expensively worthless. The builder thought nothing of this and shrugged his shoulders as if I should know better than to expect better.

All in all, I wish I didnt bother. Not only does the pool quality look like it was built by me and my buddies over a case of beer, but my 'infinity edge' doesnt work and when it does work - it sounds like a pumping station for a sewer so we dont switch it on. The spajets only work when you put the blowers on, which again, sounds like a pumping station, so again - we dont switch it on. The plaster and color/quality is a joke, stonework is hap-hazard and nothing like the finish they show in their brochures. They tell you that the owner will be present for the whole project. A lie. Just try finding out who owns and supports Blue Haven pools - the Corporation. If you ever find out - please let me know. As for your local 'operator'...try reporting a problem. They tell you that 'you mismanaged the ph levels' even when you paid them to maintain and serviced the pool weekly from day 1! And finally, they are rude and totally dishonest. In one, albeit one of many incidents - their barely literate 'Project Manager' at the office decided that when she wasnt yelling at us or ignoring our calls - she would pretend to be my wife, call to fraudulently announce that we have guests with the security guards in our gated community, only to send in their migrant workers to sneak off like thieves in the night, taking not only any remaining tools, but also stealing landscaping and construction materials we had purchased for our home (you will need to do landscaping when your pool is finished) that didnt belong to them but they wanted use for another job for another victim.

All in all, avoid Blue Haven Pools. There are plenty of options with companies operated by owners, not a Bernie Madoff shell like BH. Look at BH's website. Try to find their address. A name. Try getting hold of someone that isnt your local franchisee. They dont exist because they are a shell company with no mailing address, no CEO, no management and no customer service. They have no quality control, no operational control and no ethics control. Being a Blue Haven pool provider is seemingly as easy as paying their franchise fee. Their address is a postal box in San Diego. They have no board, no auditors, no representatives but for a call centre that routes you right back to the same people who cheated you in the first place. As for their 'operator' in Pineville - take your chances at your peril.Their resolution consists of telling you 'how far are you going to get' when advise them that you are unfortunately being forced to make a legal complaint against them because they won't fix it. And again, see if you can get the 22 yr old from 'an undisclosed call center location' to reach someone at BlueHaven. Mine didnt even know anyone who actually worked for Blue Haven, other than the franchise I dealt with of course. YOU HAVE NO RECOURSE AND NO ONE TO CALL. Again, they are a shell outfit similar to a ponzi scheme where you run in circles trying to find someone to help you, only to realise the people you are calling are the same people who nailed you for 80k. This 'operator' was so arrogant to this fact that they said 'do what you like, I ain't coming back or recommending anyone' and then proceeded to call every pool service firm they know and subcontract to in an effort to make sure I could not get anyone licensed and qualified to offer their professional opinion when I knew they were lying to us and trying to scapegoat the issue to our 'mismanagement'.

Also - when you buy a pool - do yourself a favor - get the same firm that 'opens' the pool for the builder - to be the one to service your pool. They will even perform the delivery or 'startup checklist' for the builder in some cases. Make sure you use that same person for the 1st yr or two if you can. That way when you end up in court with Blue Haven pools they cannot use the frequent excuse that 'you mismanaged the PH levels and did this yourself' or 'your pool technician was inexperienced or unqualified' to do the work. They will.

They will try to use every angle to get out of delivering your agreed pool at your agreed price, and then blame you and disappear when they cut corners and ruin your investment in the process. They have terrible craftsmen, rude Project Managers and a familiarity with you and your home one could only describe as disgusting. I could not regret more my decision to do business with Blue Haven. And at 80k, a decision I will never make again.

I met the sales people in my office on 3/13, 2008 and agreed to buy from them I provided a $5000 deposit. The understanding was that Blue Haven would wait to hear from my bank prior to depositing the check due to the fact that I was using a construction loan to pay for it and that they would go ahead and run my permits on March 24 I left for a family vacation upon my return 1 month later nothing had been done I sent an email to the sales Manager, Mr G my primary point of contact who was also present on 3/13. And explained to him that I was disappointed that they had done nothing and given that fact I was going to look elsewhere for my pool. I also looked on the Montgomery County permit offices web site and saw that no permit had ever been filed on my behalf by Blue Haven.

I should mention that during my initial meeting and the reason that Mike Greene, a sales manager was present in the first place was that I was told this was Mr. T first meeting as a rep of the company and that both he and Mr G were previously employed by a company who was in financial trouble and so they felt it was time to move on.

At this point Blue Haven had still not cashed my check. Mike called me and was very apologetic tried to blame his associate (lic # 87876) the sales person on the job and the individual who signed my contract on March 13, but said he would take care of the deposit return.

On May 2, I received a call from my bank who indicated that my account was overdrawn and that I was being charged for several returned checks. I logged into my account and was stunned to see that Blue Haven had gone ahead and cashed the check, (see attached check) without telling me two days after my emails and conversations with Mr. G. on April 11, 2008. Needless to say I would consider this to be a deceptive business practice. I could have after all put a stop payment on the check when I corresponded with Mike Greene but took his word for it when he told me he would arrange for its return.

On May 6, 2008 I called Blue Haven and spoke to a lady in their accounting group who said they would arrange for the return of my check in the Friday May 10 check run. I thanked her sent her an email of my entire correspondence with Mr. G. and assumed all would be fine. To this day Monday May 19, 2008 I have tried on several occasions to phone Patrick Livingston the GM of the Blue Haven office in Manassas, VA but he has not responded to any of my voice mails. I have been told by accounting that they intend on exercising the three day cancel clause of my contract and have no intention of returning my deposit and that a letter has been sent

Hard to believe but the Story gets better

During this time I began to work and call on several other companies When one of them came to my office I explained to them the situation with Blue Haven and Mr. G and T and was amazed to find that while Mr. T was in my office he was actually an employee of the other co but had signed the Blue Haven contract!


Having said all of this I would like to file a complaint against Blue Haven Pools Lic.# 39524, Mr. Jerry T Lic. # 87876 and Mr. Mike G Lice # N/A. They basically want to cash a check and get paid for having done nothing for me but lie and mislead. They are a classic example of a company which employs unreasonable business practice and having now looked them up in the BBB, I see that I am not the only person who had had issue with them. I hope that MHIC and websites like this is able to help other consumers from getting defrauded by Blue Haven Pools. I have all the correspondence of these emails and would happily send them on to whomever needs/wants them.