Bloomex is absolutely terrible. They must rely on the fact that it is hard for recipients to tell the 'giver' that their gift was so bad. My (long distance) boyfriend has used them a couple of times and I don't have the heart to tell him how horrible the flowers are when they arrive. The pictures and descriptions on the website are all lovely. The flowers that arrive are wilted and brown. There is none of the promised variety or 'filler' greens/baby's breath. There is also no customer service if you try to complain. No one answers the phone and they refuse to do anything about the terrible service. I'm going to have to go through the uncomfortable process of telling my boyfriend this time because it kills me that he's spending so much money on such a terrible product.

DON'T USE BLOOMEX! THEY ARE SCAM ARTISTS!

What I'm about to write has been echoed by thousands of other people as I found out by simply using a google search for Bloomex. Too bad I didn't google first:

I ordered flowers for my wife to be delivered on Saturday, 17 October 2009 and paid to have 'same day' delivery. They were supposed to be there by 5pm and by 6pm my wife said they hadn't arrived. I called Bloomex and was told they would be there shortly. By 730pm they still weren't there so I called back again and was told the same thing.

Sunday morning, they still hadn't come so I called and complained. I told them I wouldn't pay and was told a rep would call me back. Anka called me back and told me I would pay either the order fee or a cancellation fee. When I explained that Bloomex failed to deliver and the delivery was no longer required, she stated she would investigate and if what I claimed was true then I wouldn't have to pay the cancellation fee. She then said that Angela, her manager would call me Monday.

By 6pm on Monday, I grew tired of waiting for a call back. I had called 3 times and emailed twice leaving all the required information for them (on voicemail for the calls) and received no response. I emailed the company again stating I didn't want their product and that I wouldn't pay any money at all.

Finally I received an email stating the product I ordered was in stock and ready to be shipped on Tuesday!!! THREE DAYS LATE!!! I was told in that email that if I chose to cancel, I would be charged a cancellation fee of $25!! I wrote back stating I would pay nothing. I have emailed their head office but have been ignored (apparently that is the company policy for Bloomex... ignore customers).

DON'T USE THIS BUSINESS! They are scam artists and extortionists!

STAY AWAY FROM BLOOMEX!

I ordered flowers for my mother for her birthday. Living away from her, I randomly chose a "local" florist in hopes of making the process easy (my error). On the internet, Bloomex lists a local Calgary number and shows a local address on Google map. I thought this would be simple enough. Do not be fooled.

To summarize a long story, after sending me an email that the flowers had been delivered, they then contacted me and said that the courier had actually tried to deliver them, but that the phone number and address were "wrong". I did not realize that my mom had changed her home phone as we always talk via cell. I had provided them with her cell as an alternate number, but they apparently did not try to contact her by cell. I provided them with the new home number and told them the address was indeed correct. But, they continued to insist in repeated emails that they needed a new address. When I finally talked to someone and they read the "wrong" address back to me, it was the original correct address. This was after I had spoken to someone on the phone already and my mom had spoken to them three times over one day. She said that she would be happy to stop into the shop and pick up the flowers, but they said there was no shop, only processing centers. I tried the helpline again later in the day, only to get a recorded message. I used the "1" trick and talked to a lady who reported to me that I needed to give a correct address for the courier. All this after my mother, who is the recipient, had spoken to them three times, and I had spoken to someone, as well as emailed someone, reporting that the original address was correct. It was like a distorted version of Groundhog Day.

They subsequently told my mom that they would deliver the flowers at 6 p.m. the day after her birthday. Then it turned into "9 p.m. or the next day". It is now the next day (tumbleweeds blowing by)...No apology was made to her at anytime. I received an explanation after they had inaccurately reported the flowers as delivered, but no further help or apology from there. No one has thus far has told me when the flowers will be delivered. I had to get the info. from my mom about the above delivery time(s) (way to take the excitement out of the act of giving flowers).

It is true that you have to hit "1" (Place an Order) to actually talk to someone. I tried the help line several times and only got a message. In order to get help you have to go to the "Place an Order" selection. It became a game for us to see who could be the first person to reach a live voice on the help line. No winner yet.

On the bright side I was able to talk to my mom several times on and after her birthday. We were able to bond a little over the situation.

Bottom Line: Poor communication, Lack of good customer service. You are not getting any sort of amazing super deal to justify ruining the act of trying to give someone flowers .

I have used 1-800-Flowers and Pro Flowers several times without a problem. Bloomex is a good choice if you are in Business School and want to do a project involving ineffective customer service.

BloomEx.ca is a national Canadian based Floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized sending system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex is the only Canadian floral company that offers same day delivery to almost any location in Canada, and orders can be placed 24 hours a day.

I ordered flowers for my fiance as she had a hard day and was feeling down. I ordered before 1pm in order to take advantage of the guaranteed 5pm delivery. Flowers were never delived. Received an email from Bloomex stating non-delivery was due to "technical difficulty". I could NEVER get anyone when calling customer service - always got "no agent is available" and to go to the website and click on the flashing "operator is online" button. I only had one request, I wanted Bloomex to contact my fiance and appologize to her for not sending the flowers. I chatted online with Julie, Karen, Dancan, and Crystal. Not one called my fiance with an apology (yet 2 told me they would). I was told by one that they were only operators and not customer service and was told by another that "all would be resolved after investigation" - whatever that means. I asked about the "guaranteed delivery if ordered by 1pm". Received no answer. I am very very very disappointed. Customer service is a worthless joke.