The product arrived promptly on the day promised, a very large box that was uncommonly light. The contents was nicely packaged with ribbons and arranged in a basket. The contents was most disappointing, it consisted of packages of individual items, of unknown brands, of obscure manufacture. Three small pieces of unrefined fudge, three stale truffles, two very tiny pieces of biscotti, about 20 jelly beans, a number one-ounce boxes of crackers, and a container of cheese whiz masquerating as a brie spread. Each of the items reminded me of snacks passed out in an airplane, in an airline on hard times.

Since it was a gift to me, I find it difficult to be honest with the giver of this who probably was impressed by the website. My company, however, uses services like bloomex claims to be, but I consider myself fortunate to have sampled the product before using the service. I don't expect this company to be around very long, and anyone who is a shareholder should try to unload as quickly as they can.

I wanted a delivery on a Tuesday and put in my order at 11:30 am. (They stipulate in their policy that they guarantee delivery the same day if the order is put in before 1:00 pm). I didn't get word that it was not delivered until I phoned the recipient on Wednesday. I then tried to cancel my order. The manager delivered it, even though I said to cancel and refused to give me a refund unless I spent my own money to send it back. I won't ever use this service again.

I ordered an Orchid Plant to be delivered to friend of mine who had just returned home after burying her mother. The orchid was delivered on the date requested, however it was delivered in sorry condition. It was boxed but laying on it's side & quite disheveled. Several petals were bent.Instead of real "dirt soil " it looks like bark mulch with the spidery roots exposed completely. I contacted customer service and they requested I take a picture of the product to prove the condition (they stated their customer service is to require this before they will investigate the claim). I stated that was not possible as my friend lives a 13hr. drive away, and considering what she's been through, the last thing she needs it to have to start taking photos to prove that the product THEY delivered in poor condition is indeed in poor condition. The last e-mail in which I insisted they deliver a new orchid and determine upon pick-up if the story of its condition is correct has been ignored since this morning. Their policy (if that is indeed their policy) is customer hostile- as in - The end-receiver has to prove to them that the condition of the flowers was poor before they will do anything about. How embarrassing as a giver to have this sort of product delivered.

I WILL NOT ORDR FROM THEM AGAIN.

I am still waiting for the hamper I ordered and paid for to be delivered. No replies to emails or phone calls. This company should not be operating.

I ordered a gift basket to be delivered to a business for Christmas. The delivery was to have been the next day. Several days later, they still have not received the gift. The online chat told me they would check it yesterday and get back to me. No one did. I tried online chat again today and was disconnected after one brief statement saying they would check into it. I tried 3 more chats and was disconnected abruptly on each attempt. Once disconnected me without even asking what my issue was. I left two phone messages that went unanswered and emailed them as well. I have just notified my credit card company to remove the charge and told Bloomex to cancel the order. They are the WORST.