I had a wonderful experience with bloomex. Our company was looking to send our corporate associates a gift for their efforts on a major porject. We had 5 baskets that needed to be sent to 5 different locations throughout Canada. The agent on the phone who took my information was very helpful and pleasant. I told the girl that all these baskets MUST be delivered the next day, she told me she would make sure they would be.

After all my orders were placed the girl advised me that an email with all the details of every order was sent to me via email, she advised me to look it over, if there were any mistakes to call back within the hour to have the corrections done in time for delivery. She advised me that this would also act as my receipt, and that their policies and guarantees were attached. I read the email she sent, and their policies- ALL the baskets were delivered ON TIME and the partners said great things about them. Being the first time I have used this company, and considering I sent out 5 baskets, all arrived on time and in great condition, I would not hesitate to use Bloomex again or recommend their services to partners or affiliates.

BLOOMEX DOES NOT CARE!
DON'T BUY BLOOMEX FLOWERS!
We received an order from friends as a congratulation, but the delivery person didn't knock or ring the bell. THey left the flowers in the direct sun where (we can only assume) they burnt and wilted. My wife and her mother were at the house at the time and we can't believe that the person didn't knock or ring the bell.
Then it gets worse.
When we call to get some resolution 1) we're put off onto an answering maching (they will only answer your call if you're ordering some flowers) we're told to e-mail a photo of the damage to [email protected].
Fine - we do it and read the policy that says that they'll get back to us in 24 hours or less.
It's a week later, and we still haven't heard back from them.
Our order number is: 00834460 - so you know we're not "rival florists" trying to smear the reputation of Bloomex.
I'm hoping their complaints department, newly headed by Michelle Robitaille (mentioned on ellenroseman.com), will get back to us - but we'll see.
We are very disappointed.

I recieved flowers on Friday and followed all the of instructions regarding cutting stems and placing in fresh cool water and by Sunday the lilies were all shriveled and even the golden rod looks dry. The lilies did not look fresh on arrival. I am very disappointed as they are a thank you gift from a visiting friend.

Stay away from this company! The service and communication are absolutely terrible.

I ordered a flower arrangement for my mother-in-law who just had major surgery. The order was placed in the morning of August 19, 2008 for delivery same day - or next day at latest. I was out of town for a few days and when I contacted my mother-in-law on Sunday, Aug 24th the flowers had still not arrived. Attempts to contact Bloomex were futile. Their customer service phone line only lets you leave a message. When you attempt to talk to a live person at the order desk, they tell you that they only take orders and can't help you. You are re-directed to the voicemail or website with promises that someone will get back to you promptly. That never happens. After no response to my email and voicemail on Sunday, I contacted the company on Monday, August 25th. in the morning. Or, at least I attempted to contact someone. Again, the same run-around. Finally, some kind soul on the order desk said she would file an investigation on my behalf and ensure the flowers were sent that same day. I requested a call or email on Monday letting me know that the flowers were, indeed, sent. I was assured that I would get contacted.

After 5 hours of waiting, I finally called back to see what was happening. This time, a not so accomodating order desk operator insisted she could not help me. Live chat was even worse - they said they could not share what was in their data base with me. All they would tell me is that my order was under investigation and no information would be shared until the investigation was completed. My response was to simply please send the flowers - the reasons for delay/non-delivery could be sent to me at a later date. No one would confirm completion of the order.

I attempted several times to get the phone number of a manager or supervisor - to no avail. In desperation, I went to the Better Business Bureau web site - something I should have done before placing an order, and filed a complaint. The website had the name of Bloomex Inc president - Dmitri Lokhonia- with a phone number, but guess what? The phone number once again takes you to their maddening intake line - you can't get to speaking to anyone of consequence. I demanded to speak to a manager asap, and left a message as such. Of course - no one contacted me.

The flowers did arrive on August 25th - at about 2:00 p.m., my mother-in-law informed me that evening. She says they were absolutely beautiful and perfect, albeit late.

And Bloomex has still not got in touch with me to inform me the order was successfully delivered, despite my repeated requests.

I am still requesting a refund as the promise of same or next day delivery was not met, however, I doubt I will ever hear from this company again.

I will never use Bloomex again, and from now on I will research the Better Business Bureau before making any business transaction. the BBB had an unsatisfactory rating for Bloomex, that if I had checked, would have saved myself a lot of time and aggravation.

This company is awful. They are only good with you until you pay. They delivered wrong flowers (changed Tulips to Iris) and did the delivery one day late. Customer service, in case you need to fix/correct problems, is a big joke. This company seems to be run by con artists. Beware and do proper research before paying! You should report them to consumer safety and protection if they mess up your order and run away with your money as well.