I went to bestbuy store number 374 to purchase a pc package. Having looked around and selected a pc of my choice i looked for a customer service representative to clarify some information on the return policies for the item. Specifically the return policy for individual items in a package no such policy is stated in the store but on the web site it follows "...you may return that item separately... You will be refunded the discounted price...". The first clerk send me to a second clerk named kareem, who would not address my questions and sent me to the third rep, who referred me back to kareem and told him how he can answer my question and he should go back to his station and look at the stared price that would be the refund amount for individual item. At which point then i asked again "what would be the refund if i were to return the printer?", he did not return to his station and simply seemed to pull a number out of a hat and he replied around 30 at which point i asked for the exact number and he refused to answer me. I requested a manager and told kareem "that he is to lazy to do his job" at which point at he got angry and had to be removed from the discussion by the first clerk. The manager arrived and said he will get back to me. About half an hr to an hr passed and no news came of the manager. I saw a forth rep named navid who told me he is new and he is unable to answer my question and that kareem has informed him now that the store policy is not to accept individual returns and further more the store will refuse to sell the item to me. I asked for the whereabouts of the manager and he replied the manager "edward" is in a meeting. Being around closing time i decided to leave the store. While leaving i saw a group of reps and managers outside the store smoking.