My son purchased a camera and a laptop from Best Buy, at the time he was in uniform and told the sales person he was being deployed to Iraq. He stated I know something will happen and I want insurance to cover anything that could go wrong, he was sold the extended policy and told it would cover everything, he was then handed a small pamphlet that explained it all. The camera failed to work before he even got out of the states, it is a little hard to do business when your a gunner on a humvee in remote Iraq, so I was left to deal with it. I was lied to from the very beginning, given false names, phone numbers that sent you to computers that just ran you around and around. After months of playing their stall game I did find a manager that took pity and sent us a replacment camera which was a floor model. It came to us not working so now the story became that floor models were not covered by the warranty. I couldn't even get the broke one back and they convienently kept loosing papers and correspondences. Finally they said I would have to bring the camera in, I live over 600 miles away from the store. I sent it to a family memeber who brought it in and never heard any more, when I contacted them they denied they even had the camera. Two weeks later it was returned by their repair department stated they had no instructions on what to do with it so returned it. I contacted the store and they said I would have to bring it in in person again. Words flew. I drove the distance for a face to face only to be told that Best Buy does not extend any warranties to service men serving outside the country. It was in the brochure they gave my son when he paid for the insurance that they immediately voided. Each time I talk to them they refuse to talk to me because my name is not on his account, even though I have sent them a total of 6 copies of power of attorney that allows me to do that. Soldiers deployed have to write their wills and sign over power of attorney. I no longer even care about the camera, now it is a matter of principle. I went right to the corporate office and was told "BEST BUY DOES NOT EXTEND WARRANTIES TO SOLDIERS SERVING OUTSIDE THE COUNTRY, THAT IS OUR POLICY AND WE ARE NOT CHANGING IT" I have started a letter writing campaign and intend to even picket the store this summer. Nice customer service, do ya think? This is a company know for lousy guarantees, I experience it 30 years ago and it has not changed. Go to the Best Buy official website, scroll to the bottom and click 'contact us' and send them your thoughts. I hope their corporate office gets moved to Bagdad.