I had ordered a Portable DVD Player. It was sent to the wrong address. It was sent to West Virginia, instead of California. I tried to stop the item from shipping from Best Buy warehouse, when I got the notice from Best Buy of address change. They said: it already in process to be shipped, sorry can't help you. So I called and was given a case # 69974562, about the problem. I have been working on this since 2/15/10. I have sent in a number of e-mails. UPS said: all Best Buy had to do is let them know and they would pick it up and send it to me in California.