I recently shopped Berdorf Goodman (5th floor and was interested in purchasing a pair of shoes - not on sale - full price and was told by the salesperson the shoe was not for my foot - I was shopping with a friend and she happens to be the same shoe size (7) - this shoe is running approximately 2 - 3 full sizes to large - salesperson was beyond rude - he kept saying the shoe isn't for your foot - When asked Why - he walked away - I complained to Berdorf's Customer Service Supervisor, Robert and he didn't seem to interested in the feedback - I will be closing out my Berdorf Account immediately.

On March 31 2009 I ordered 2 x $100 gift vouchers from the Bergdorf Goodman website to be emailed to a friend who lives in New York. They accepted my order and sent me a confirmation email. At no time did they indicate that they would have a problem processing my order because I live outside the USA.

On April 1 they sent me an email telling me they'd had a problem processing my order and asking me to call them. I was reluctant to call because I live in Australia so the call would not be toll-free for me but after a few email exchanges I had no choice but to call. What followed was THREE WEEKS of emails - 48 from them, 27 from me - three phone calls - two made by me, one from them at MIDNIGHT because apparently they can't work out the time difference between Texas and Sydney - during which time I supplied pages of phone and fax numbers for my credit card company so Bergdorf Goodman could contact it and verify my billing address. But they continued to email me, asking me for the same information over and over again. I was essentially doing their job for them - how hard is it to look up a credit card company phone number? I found it myself in three seconds on the internet - but still they couldn't process a simple transaction.

Finally, on April 23, they said they had cancelled my transaction because they couldn't verify my address. I was so angry, I immediately wrote a letter to the vice president of customer care. I posted it on April 24. Today is May 5 2009 and I have yet to receive a response of any kind and my friends have not received their wedding gift.

Needless to say, I am extremely disappointed with Bergdorf Goodman. Apart from offering a service it clearly cannot deliver, it seems extremely badly organised and the left hand doesn't seem to know what the right hand is doing. There seems to be no communication between the "customer care" (what a joke!) staff and when I spoke to them, it was like speaking to a Stepford Wife! They would just keep saying, "We sincerely apologise ma'am, " over and over again, but they were clearly not sincere because they wouldn't actually do anything to help solve the problem. They would assure me over and over again that it would be dealt with and then the next day there'd be another email from someone else asking for exactly the same information I'd given them the previous day.

So please think twice before ordering anything online from Bergdorf Goodman, especially if you live outside America. I have ordered plenty of merchandise from places like Amazon with no drama at all, so Bergdorf's either needs to sort out its processing issues or stop offering this service until it can actually deliver.

Okay.. Bergdorf Goodman has the worst customer service that I have ever had. Why? I am going to tell you all these ridiculous things that happened to me about this unhappy experience:

10/11- I was buying this gift for my friend's BD so I made an order and paid for 2nd-day shipping!

10/16- I e-mailed them because I didn't receive the item on 10/13 or 10/14. And someone wrote me back to tell me that it was shipped on 10/16 and I would get it on 10/19. I was already not happy because it was already late anyway since I paid for 2nd-day shipping. Then e-mailed them again and
someone wrote me back to tell me that $17.00 would credit back to my account due to their late delivery.

10/20- Unfortunately, I still HAVE NOT received any package. I e-mailed Bergdorf Goodman again to ask them why. This time, they told me that for some reason, the recipt was printed but the process was not fulfilled. Therefore, I felt that the person I e-mailed to on 10/16 was lying to me!

10/20- I was very unhappy so I used online chat to talk to an agent from Bergdorf Goodman. The agent told me they would ship the item to me now and waive the shipping and processing fee. However, I demanded for a good reason to explain why it took forever to process the order. But they would just
keeping asking me "May I cancel the order and replace it for you?" As an angry customer, I told her to cancel the order for me which she said she would.

10/22- I talked to another agent from online chat to complaine all of these troubles and was hoping to get some solution. Unfortunately, he couldn't do anything except kept sending all that apology messages. In the end, he also said he would cancel the order for me.

10/24- Surprisingly, I got the item when I thought it was already cancelled since I asked 2 agents to cancel the order. Then I went to online banking to see my account.... THEY CHARGED ME FOR SHIPPING when they promised me that IF I decided to replace the order, they would waive the shipping fee!!!!!!

10/24- I talked to an agent from online chat again to ask her why I still got the package when it should've been cancelled. The only thing she said to me was there was a miscommunication and she told me to send the package back to them.. DUH??!! I seriously have had enough with all these ridiculous buying experiences so I asked to talk to the manager. Again, the manager apologized like other people did and told me they will have someone to pick up my package, or she will give 20% disccount on my merchandise if I want to keep it. But I refused it because after all these troubles I have, I don't think that item was worth as that much now (still $476 after disccount)!!

I was very pissed because that was the best they could do to solve the problem.... to just pick up the package or give a little disccount, and pretend nothing has happened... What about all these troubles that made these two weeks very unhappy and tiresome ones to me? "I apologize for any delay and inconvenience. There must be a miscomunnication!"-> That's all they can say!!

In total, I have e-mailed them 5 times and chat onlined with 5 different agents including their manager! I have saved all the e-mails history and chat transcripts. Please let me know if you want to see it! Overall, this is the worst shopping experience I have ever had!!

Christine