In November 2006 we had Bathroom Crafters remodel our master bath, we wanted the old tub removed and a corner jaquzzi tub in it's place, where there was a large closet, have a shower put in. A new ceramic tile floor, with the tile on 3 walls by tub and 3 walls floor to ceiling in the shower. March 2009 after a normal shower we discover water pouring from the kitchen ceiling, directly below the shower that Bathroom Crafters built. After several phone calls, Bathroom Crafters sent a plumber to fix the shower. He cut away a 2x2 section of my kithcen ceiling and pulled down mold soaked drywall. He stated that the drain pipe was installed on an angel and braced by some small pieces of wood, he then stated that this was completly improperly installed and that Bathroom Crafters were responsible. After several more calls to Bathroom Crafters to see when the ceiling was going to be fixed, we were told that it was not their problem and they had no intentions of fixing it. So we hired someone else to fix the hole and remove any more mold. Thye told us that since the plumber fixed the pipe, it was now too long and would press against the new ceiling. He was right. our new ceiling is cracked just 24 hours later. I wonder with Bathroom Craftrs stating they are so confident they have a lifetime warranty on products and service, if they consider "lifetime" to be 2006 - 2009.

On 9/18/2006 we hired bathroom crafters to remodel our master bathrrom. They did not start the job until 11/2006. What we wanted was.. removal of old tub, a corner jaquzzi put in it's place. Where a closet was, to put a shower in it's place. Ceramic tile on the floor, wall by tub and on 3 sides of the shower.
What we got was a fairly decent bathroom remodel until water started pouring from our kitchen ceiling directly below the shower that bathroom crafters installed.
Several phone calls to them when fianlly they agreed to send a plumber. The plumber told us that the drain pipe from the shower was not installed properly, it was put in on an angel and was forced to be braced by small pieces of board. The plumber had to cut a 2x2 area of my kitchen ceiling away and each chunk had a great deal of mold on it. He left. After several more calls to bathroom crafters, wondering when they were coming to fix our ceiling, we were told it was not their problem and that we were lucky they paid for the plumber. Clearly their moto is that they are so confident they have a life time warranty on products and installation, I wonder if lifetime is from 2006 - 2009 ??? We had to hire someone to fix the hole in our ceiling and remove the moldy drywall, howver since the plumber that bathrrom crafters hired straighten the drain pipe it presses on the newly fixed ceiling and has now created a nother crack, less than 24 hours after it was repaired. We did file a complaint with BBB, and are in the process of getting a lawyer to take this to court. I agree with a previous statement, stay far away from Bathroom Crafters of Lombard Illinois.

I had my bathroom redone almost 3 years ago by Bathroom Crafters in Lombard, IL. I spendta lot of money getting a tub liner, tile and installing new fixtures. I have been and continue to be EXTREMELY dissatisfied (even after 3 years). First of all, the tiling looks horrible! I could have done a better job myself. The tiles were placed unevenly. There is a gap between the tub and the vanity - the gap was not caulked, so water keeps seeping through the floor and down into the basement ceiling.

The big issue is the tub...Water keeps getting underneath the liner. Bathroom Crafters has been to my home at least 6 times in 3 years to drain the tub. Although, BC has a "Lifetime Guarantee", no steps have been taken to correct the problem. In order for them to come to drain my tub, I usually have to make 5-6 calls. They have no customer service and I sometimes have to wait 3 to 4 weeks to get someone to come and drain the tub. This has been by far the most frustrating experience!

Like the other person who complained about this company, I am getting ready to file a complaint with Better Business Bureau.