Last Year I had a meal in the Bath Hampton to celebrate mine and my parteners anniversery. We ordered our main, mine was a lamb burger, however the meat was very under cooked and not even warm in the middle. When our meals were collected we were asked if it was ok, we said it hadn't really been and therefore had not been able to eat it. The waiter/manager stormed off, returned with a themomitor that that he stuck in my food, the food din't reach the temperature that it should but he simply said ' it would have done at the time' he then offered us both a free pudding - no problem! We selected a pudding each, and he returned with just one to share that he literally threw onto the table without any cutlery and without uttering a word. I was made to feel totally uncomforatble. When we paid for the meal he never once said please or thank you, just simply mumbled the pirce (over price too!) I was so cross that I wrote and eamiled the company several times - no reply to date and I must have tried on at least 5 occasions.