I had an experience today at Bank of America that I will never forget. The embarrassment and humiliation is completely uncalled for! I DO NOT hold an account with Bank of America so I suck it up and pay their 6.00 fee for cashing my payroll check. When I arrived there was 1 person in line. I, on the other hand had to stand in a different line for non account holders. Well, let me tell you, I was in line for 15 minutes. As people were coming in and out of the bank I just stood there like a dummy. At least thats how I felt. They refused to wait on me. I finally piped up and asked if there was anyone there to assist non account holders. They never even looked at me. Just completely ignored me. A woman from the back came out and stated that their account holders come first and I will not be waited on until the bank is cleared. As people keep walking in. I mean, honestly, have you ever been in a bank that was empty. Heres the kicker...they then asked me if I wanted to open an account. Are you kidding me? You just treated me as if I was the lowest scum on the face of the earth and you ask me if I want an account? Why on earth would anybody want to open an account after being treated like that is beyond me. I will be letting my boss know about their behavior and demand that he close his accounts. I am sure he would not like his employees treated this way by his own bank.

Bank of America just raised my APR on my credit card, even after I received a letter stating that my APR will be unchanged, unless I use my card.

I didn't use my card, and still got my APR raised.

how can you deposit a check that is reversed from your account and then lost meanwhile they start charging you overdraft fees and never find your item you deposited, they reversed, and while you are trying to get another replacement check to fix their loss they just keep charging and charging...to add salt to the wound now that your account is overdrawn we are going to hold the next deposit (although it is a bank check) for another ten days and keep racking up fees!!! This is a ludicrous way to treat a customer. I closed the account and a month later receive a call that the account is 735.00 overdrawn...in fees, multiplying fees on top of fees. Well Bank of America, you can keep those fees in that overdrawn account along with the $1280.00 in fees I was too sick with cancer to catch, and have a nice day! I am finally wiser to your pitiful game.

As a business owner I have all my accounts with Bank of America. My payroll checks are drawn on this bank. The new policy is that there is a $6.00 fee to cash a check that is drawn on Bank of America. I was told the reason is to improve customer service. Am I not a customer? I deposit over $1, 000, 000 anually and expect that my employees should be able to cash their paychecks. Additionally, I went inside the bank today with a problem and sat there for over 35 minutes without being seen by an account rep. WHAT CUSTOMER SERVICE?? This bank's service has declined dramatically in the 6 years I have been with them.

I had a credit card out with Bank of America for over 2 1/2 years now and never missed any payments, I had a good credit history, paying off the credit card at the end of the month. I mailed my payment prior to the due date but it was not posted until one day after the due date and I was charge $39.00 finance charge. I called to get it credited and the Customer Service Manager stated that due to their policy they cannot refund the total amount because I was late. I told him that the payment was mailed on time, but they posted it one day later, he stated it is not the banks fault that the postal service is late delivering the mail they have their policies and must charge the late fee. This is very disappointing the same incident happened with USAA, but they credited the late charge because they realized the postal service problems and the check was posted one day late on their files, but the late fee was credited. I support 100% USAA they are customer friendly and work with the public.