Hi,

Recently I was going through my checking account deductions and I came accross a few transactions like below.

CHECKCARD 0217 PAY-GMVBILL.COM 8882943151 74282649050000000042173

I really dont have any clue about this and I need my money back. Please help me in finding out this fraud.

Thanks,
Nikhil

Bank of America offered me a very low interest rate on other credit card debt if I transfered it to Bank of America. We did the math and the interest rate they were offering on this balance transfer would save me money. After checking my credit and saying it was good and they transfered the the balance from another company to theirs(BOA). A short time after, about three months, they closed my credit card accounts before even telling me. I found out in a very embarrassing way. I tried to use my card and was told the account had been closed so I tried my other BOA card and again was told that this card was no good either and the account was closed. I called right away and was told yes they had closed my accounts because they didn't feel like I was able to pay. I had a good payment history with them on my MBNA card since 1998 which they acknowledged. But they didn't think I made enough money to make my payments even though I always have made them. BOA always offered a large amount of available credit. How can they say I have good credit, make and accept a balance transfer because of good credit and payment history and then noe even three months later close the accounts because of credit history. No one a BOA could give me an answer. When I asked why they didn't call to tell me they were closing the accounts before they closed them they said "Well, we may or may not have sent a letter." I didn't get a letter until a week after they closed the account! Now I have a large balance on a credit card I can't even use.

BANK OF AMERICA - CAMBRIAN BRANCH

Today I went to B of A Cambrian branch, San Jose, Ca, to get travelers Checks I need for my vacation.

I stood in two lines only to be told the bank did not have travelers checks except for 1K amount. ????

the rest were on route????

This is very poor service.

I have had an account with bank of America since 2005. I had gone on a trip to disneyland and charged it to my card. For 5 days after I checked my account to see if it had gone through and it had not. I went ahead and charged my card 4 times and checked my online banking at 5pm and the transaction still had not posted I then checked at 10pm and still no sign of the disneyland post. I then the next day used my card again for 5 more transactions and got declined for the last one. I went into the bank and was told I would have 3 overdrafts because of the disneyland transaction that had gone through the day before. I asked how that could be when I did in fact check my account at 10 pm after the close of the days transaction.(Their cut off is 8pm any given day except sundays will post on monday.) She told me the charges would be reversed since I am a valued customer but it would have to be done the next day since it had not shown up on my account yet and I should deposit the money for the items still pending to cover those. I did.

I then checked my account the next day and found the overdrafts went through first before any transactions and it caused 6 more overdrafts as a result. I called BofA and talked to a customer service reps who sounded more like he should be on the street dealing drugs than talking to customers, slang and all. I asked to talk to his manager and was transferred to a guy who told me i had a spending problem and its not their fault they are not the ones who charge and charge with no regard and he had already spoken to his associate and its not their error. I brought up the fact that no transactions will be posted untill the next day per their policy if it posts after 8pm that day and I had looked at my account at 10 pm and it was not there and I was told I was a valued customer and these charges would be reversed. He said there was nothing he would do to help me and again I "Have a spending problem." I asked to talk to his manager and he placed me on hold and transferred me to a full mailbox which leads me to believe he was not a manager at all.
I wrote to the complaints department and to the customer service and was given a generated email that probably goes out to everyone.
*********************************

Thank you for your inquiry dated 3/12/09 regarding Customer Service. We
will be happy to assist you.

While we regret to hear of the experience you have described with Bank
of America, we are glad that you have brought this to our attention. Our
commitment is to provide the highest level of service possible. These
standards demand that we treat you and your requests with understanding,
integrity and respect.

You are an important customer to us and we look forward to your
continued relationship with Bank of America. You can be assured that we
will make every effort to avoid a similar situation going forward.

Our records indicate that several transactions were presented against
insufficient funds in your account on 3/10/09 and 3/11/09; thus, causing
an overdraft in your account. Overdraft fees were assessed based on this
information.

To avoid these fees in the future, please review the account records to
ensure that sufficient funds are available prior to issuing a check,
negotiating purchases, or any other transaction that will be processed
against the available balance. This includes ensuring that all deposited
items, whether direct deposit, transfers, or personal checks have been
posted to the account and are reflected in the available balance, and
that there are enough funds to cover outstanding checks.

We value you as a customer and appreciate your business. If we may be of
further assistance, please contact us again by e-mail. Thank you for
choosing Bank of America.

Sincerely,

Doris P*****
Bank of America

Get free e-mail or text message alerts when important activity occurs on
your account. Simply go to the Alerts tab in Online Banking and select
the alert messages you want to receive. Please note, alerts received as
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mobile access service provider.


Message text: This banking institution has really given itself a bad
name with me. I have banked with you since 2005 and I will never bank
with you again or pay all these overdrafts you have posted to my
account. I had checked my account as of the 9th of March and I didn’t
see the Disneyland charge post to my account. I therefore did not
deposit additional money as I thought I was good with the money I had in
there to cover my charges. I then found out the next day that after 10
pm the Disneyland charge had gone through and made 3 overdraft charges
to the smaller amounts that had already been pending to my account. I
deposited money to cover the additional charges not including the
overdrafts because I was told by a branch banker that those charges
would be removed as a one time grace. I then called and was told no that
the charges would not be reversed and I would get 6 more on top of that
because I made charges to the account. So a total of 9 $35.00 charges
for one thing t!
hat did not show on the online banking that I checked and was not there
the night before.
As I understood your policy to be that all charges before 8 pm would be
reflected that day and all charges after 8 pm on that day would be
posted the following day I figured checking it at 10pm and it was not
reflected so it would not be posted until the next day so I could
therefore make a deposit the next day.
I think what you are doing is fraud. I understand I should have money in
my account to cover charges but When that account was checked on and I
was told the next day the charges would be reversed if I called the two
things that should be upheld should be in fact upheld.

Also I did call on the 11th when the charges posted and there was some
gangster sounding guy that was a manager that was to transfer me to his
manager and gave me a voicemail that was full I think the guy did this
because he was not a real manager. He didnt care what I had to say he
told me these charges where my own fault and I should not spend so
careless and so much. I told him I was not being careless I was checking
my account to make sure everything was in fact okay because my husband
was sick and I had to attend to two kids.
I thought this bank cared and I loved banking here until now. I never
thought I would have a bunch of rude unprofessional customer service
reps.


************************************

So she needless to say never answered my questions and didnt read my email since it had nothing to do with transactions that posted on the 9th. She talked about the transactions that had gone through on the 1oth and 11th that where a domino effect since the one on the 9th went through past 10pm.

These people do not even play by their own rules! Frauds!

I recently received a letter from Bank of America stating that my previous credit limit on my business Visa credit card had been reduced from $17, 000 to $13, 500. I had been paying the card regularly, on time, and more than the minimum payment. I was down to around $12, 500. They also increased my finance charge rate to 27% from 15%. This had the effect of lowering my credit score and crippling my ability to buy inventory for my business. Credit scores, in part, are based on the debt to credit available ratio.

There is currently no regulation that prevents the banks from charging whatever amount they want in finance charges and reducing the credit limit to whatever they want, and they don't have to give you a reason. The only option you have is to write a letter to the 3 credit bureaus stating that the bank took this action an their own, with no reasons. This letter will then be in your file, and anyone requesting your credit report will see it.

I propose the following action to wake up the Congress into drafting legislation that would cap the finance charges and preventing the bank from destroying not only credit scores, but the ability to ever pay off the debt:

Let's choose a date in the next 2 or 3 months and in every community where there is a Bank of America, let's hold a demonstration with signs declaring we are not going to stand for this kind of behavior any longer. If everyone who has ever been ripped off by Bank of America participates, think of the changes we could initiate!