Bank of America

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1 stars
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Category: Business & Finances

Contact Information
Austin, Texas, United States

Bank of America Reviews

Rhonda June 12, 2009
Deceptive trade practices- Stealing from customers
Bank of America has been charging me NSF fees when my account is in the positive. I spent hours researching exactly how they were doing this and finally uncovered it. They are very sneaky!!!
Especially if you use online banking I suggest you start printing out your available balance page every day. Maybe even twice a day. How can you be charged a $35.00 NSF fee for a 26.95 transaction when your available balance before the 26.95 charge was 568.20? Then your balance was$541.25. The next day you deposit 2, 500.00 and are charged two NSF fees for activity they state for the prior day. It doesn't make sense to me! This happened on June 4th and 5th. The 26.95 was charged on 6-4-09 and my ending balance was $541.25. The $2, 500.00 was deposited the morning of June 5th showing my new balance as $3, 041.25. That day I had a $600.00 charge clear my account ( the 5th ). This charge was authorized on the 3rd and the funds put on hold in my account; however, the hold was released on the 4th and the funds were taken off hold and returned to my available balance. The bank is saying that it was this pending charge that caused me to go into the negative. Online banking though showed this charge pending and my available balance after it would clear and I always had a positive balance. They do not make any sense and what they are doing is criminal in my opinion!!!
SFvictim June 10, 2009
Gave Out Personal Information
A Bank of America employee gave my stalker my checking account number, and also told him how many accounts I have with B of A. My stalker was able to walk into a local branch and make a deposit (using bad checks) into my savings and my checking, and then went to another branch and made a deposit into my savings (also a bad check). This is especially frustrating because four days prior I had called B of A customer service and had a notation put on my acct stating that "No transaction be made without two forms of ID." When I spoke to the branch manager, I asked if "transaction" meant withdrawl. He said, "No, a transaction is a a withdrawl, deposit, or transfer, " yet couldn't explain why a grown man was able to make a transaction using my account without showing two forms of ID - since he is obviously NOT a twenty five year old woman, as I am. The manager did agree with me that no one should be able to access information such as account numbers, or even how many accounts a customer has. But he had no explanation and no remorse for the fact that one of his employees had divulged that exact information.

I can't trust Bank of America now, knowing that anyone can walk into a branch or call up and get my personal banking information. What's next? Getting my money?
Rogersroo June 10, 2009
Raising INterest Rate
Bank of America suddenly upped my interest rate to 27%!! I have always paid, each month, more than the minimum due. When I called to talk with someone about lowering the rates, I was told, there is nothing they can do. I am currently going to transfer my remaining balance away from Bank of America and will never do business with these folks again. And we wonder why, as tax payers the government is providing bail outs for corporations such as this??... Bank of America has poor ethics and a bad business sense.
Lupin June 9, 2009
Scam charges
I noticed an over draft charge of $35.00 on my checking account with Bank Of America. I didn't show any overdrafts so I called to inquire about the charge. The customer service rep told me that I had a charge on 5/13/09 and that I didn't have the full amount in my account, however the charge posted on my account on 5/15/09 which the money was available. The representative states that they have change how charges are posted. I told her that I do not understand because there is no overdrafts shown on my account and I was not told of any changes and asked if the $35.00 charged could be waived. I was told no it couldn't because it was a valid charge, even though I don't think it is. I asked to speak with a manager and was told that she is a manager and that was it and then she hung up before I could say anything.
insoo chin June 9, 2009
tax mess up
they did not pay my property tax from the escrow account.
I called them a few times to correct the problem in vain.
a phone call takes more than 10 minutes and were disconnected.
I am not going to do business with them at all.
The worst service with all the bank I do business!
It is a nightmare.
stopthewrong June 8, 2009
Fees
They have changed their policies to "real time." The change apparently happened last year and I only now know the imlications. Now they can charge you for a pending fee. My account showed positive balances yet they charged me two fees. They told me I cannot trust the online banking function that is supposed to be in their "real time."
They failed the government's stress test. I presume the 34 BILLION dollars that they must obtain in order to stay in business is leading to their changing policies.
Marilyn Inman June 8, 2009
They put my money into wrong account
On 5/26/09 I put $1500 into my account to pay my bills. A week or so later I go to the bank to put more money in for the next batch of bills - only to find that the $1500 did not go into my account - they told me I was over $400 overdrawn. After investigation at my main bank, it was discovered that the $1500 was put into another account, not mine, therefore, I had checks returned and my health insurance was cut off, since they sent their check back - I haven't received it as yet. When I called my insurance they wanted a credit card over the phone, I do not have a credit card, so they said it will be cut off, I am waiting for the letter. I do not know what I will do without health insurance.

Bank of America did not care, they were rude, I was given someone else's information, they were patronizing beyond belief. These are people who HAVE jobs, people who have jobs because our President gave our taxes to the banks (and our children's taxes and possibly our grandchildren), which was terribly unfair.

Now, in the middle of having physical therapy, I have no health insurance. All BANK OF AMERICA'S FAULT!! I have no job. I have no savings. BANK OF AMERICA added insult to injury by offering me a GIFT CERTIFICATE as compensation, first they offered $50 and then $100 - what a massive insult - since they have ruined my life.

Everyone I spoke to about this at BANK OF AMERICA were not bothered, I AM!

I want compensation!

Marilyn Inman
[email protected]
510-649-0940
David June 4, 2009
Over drafts
BANK OF AMERICA
"OVER DRAFT FEES"

My name is trying the best I can to make ends meet!

I try to keep track of my checking account by utilizing the mobile bank with BofA though there is always things pending that aren't real time when you check the account. I believe that I'm not the only one who uses plastic to pay for most everything and I keep a running tally in mind and when in question whether or not there is money in the account I go to the mobile banking site to verify what is available.
Over the past year or two since I've had this account the have raped me for about $3, ooo - $4, 000 at least in "over draft fees" some times this $35.oo fee is implemented because of a $2.00 oversight, there has been weeks where my check which is direct deposited is completely confiscated by this institution. Some of the time this has happened with a over draw on my part less than 24 hrs. prior to my check going into there bank through the direct deposit, this isn't right. They know that my check is going in at the same time every week same amount every week, so it seems wrong for them to charge $35.oo dollars for a $2.00 over draft (loan) that will be covered with in 12 hours. There should be some sort of limits to what they can high jack, I am on tight rope as far as my budget there isn't any room for errors especially when I make efforts to stay with in my means.
I'm wondering if this is just me that sees something wrong with this or if anyone else feels that they are being taken advantage of. I know that I'm not with out blame if I kept an accurate check register, then maybe I wouldn't have some of these issues, an this is something that I'm working on. Please comment.
BofAissues June 3, 2009
Subversive data collection
B of A (Bank of America) utilizes data gathering techniques beyond information provided on checking, savings and cd accounts to develop security clearance questions. For a bank to use covert data gathering information which goes beyond information provided in the course of doing business is appalling and truly an invasion of privacy. Simple questions regarding mother's maiden name, etc are expected. But, to ask questions regarding additional family members who have had nothing to do with the account, including their current addresses, ages, martial status, etc are extremely subversive and indicative of a lack of respect for their customers. I will never do business with this company again and find their actions to be unconscionable and a true invasive action. This type of information is not critical but to use data gathering to the level shows intent to profile clients and use this information in a variety of methods not normally seen in day to day business interaction. I have no credit cards, credit lines or loans with this company and now I will have nothing to do with them going forward. Their explanations were marginal at best and they state the information was gathered through public sources. I left Wells Fargo fifteen years ago and now I am adding Bank of America to my Black List of vendors to never do business with.
[email protected] May 29, 2009
Does not apply promotional rates to Credit Card Balance Transfers
BOA offered a credit card balance transfer at 0.99% to March 2010 (one year from filling out the online forms). After the transfer took place, they denied any promotional offer and are now charging me 22.99% interest! I am trying to get the finance charges for 2 months corrected so I can pay off the account, but after 2 days of calls I still get the run around.

DO NOT BANK WITH BOA. They are deceptive and do not honor their own offers.

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