This is the second time I used the Bank of America new ATM's and had a horrible experience. I went to despoist $450.00 cash and it only took $300.00 of it at first and spit back $150.00. I put the $150.00 back into it and it took the $50.00 and spit back $100.00 advising it was crinkled. It was a new $100.00 bill. It really didn't need to be straitened out, but I rubbed it flat anyway and put it back in. It spit it back out again. I tried this 4 more times with no success, so I figured maybe it was just the ATM, so I went to the ATM next to it after waiting several minutes to complete the transaction. That ATM did the same thing. I tried it several times there with the same results. I then just gave up. It is a good $100.00 bill? These machines are horrible and very time consuming. I don't think it was a smart move on Bank of America. I get off at 6PM from work, so I don't have time to go into a branch. The old machines worked much better. Please give us our old machines back or make something better.

**DON"T BANK WITH BANK OF AMERICA!!!** I am writing this to inform EVERYONE - DON'T Bank with BoA! I am on my elderly father's accounts and recently I was checking something in the account when I came across $12.99 debit that stated "Privacy Assist Bank of America". I found this odd so I researched the past statements and found that it started in March 2009 at $12.99 every month. I know my dad didn't enroll in this, so I printed it out and gave it to him to go to the bank the next morning! He went there alright and was told by an EMPLOYEE " Someone tampered with your account" Yes, someone did tamper with the account- Bank of America tampered with the account! Later my dad told me what happened and I have never seen him this mad. He stated that he was going to close his account (an account he had since 2 banks before BoA took over). I went with him the next day to a different branch to close the accounts. That is when I learned that my dad was NOT refunded for the money they ILLEGALLY took out of his account. I had to ask for the refund and even then the banker seemed like he didn't want to help. He told us "that's a different department" As if I care that it's a different dept! Longer story short - Privacy Assist didn't want to refund all of the money. They told my dad "we did a service so we can't refund all of it". Well, I got on the phone and asked for a supervisor, but they wouldn't talk to me. So I told them "that's fine, but here's what I want to know..Why did you take the money that you had no authority to take? And what do you mean you won't give a full refund? What you did was illegal and I want the money back." Within minutes, they had agreed to give the full refund back. Do you think it ends there? NOPE! The banker told me that they would give the full amount back but it takes 7 - 10 DAYS to get the refund and the account has to be re-opened!! I agreed to that only because I wanted that refund. But have they never heard of electronic deposits? So they can electronically TAKE money without permission but they CAN'T electronically DEPOSIT they money back that they should never have taken! Also, why does the account have to be open? Mail a check - you are a bank - MAIL A CHECK!!
I think that BoA targets SENIOR CITIZENS by enrolling them fraudulantly in the Privact Assist. I think this because both my sister and I have checking accounts and neither one of us were "automatically enrolled" in Privacy Assist. Plus, I asked several times "How did this happen? How was my dad enrolled in this?" And every time I asked I was told a different answer. Some of the answers were "When your dad activated the debit card - that would activate it." Really - because if they had checked his record - he DOESN'T have a debit card and never had one!
Bank of America rips off their customers with the Privacy Assist! They DIDN'T give the refund that they said they would and when I called today I was given the run around again ! I get more running done when dealing with them that I do on a treadmill!! HA HA~ But seriously - BoA has NO RIGHT to have taken that money, NO RIGHT to have enrolled him in anything with his knowledge and approval, and most of all - they have NO RIGHT to take 7 - 10 days to refund what they took electronically and then they didn't even refund the full amount!!
Bottom line - DON'T BANK WITH BANK OF AMERICA!

Bank of America is pretty much arbitrarily changing the terms for its credit card holders. In the last 6 months, they lowered my credit limit by $3000 without notice. Curiously, they lower the limit as soon as I pay down the balance.

When I called BoA about this, I was told that they would not increase the credit limit. However, a senior credit analyst and a supervisor suggested that I apply for a secured credit card to get a higher limit. I applied for the secured credit card online, and was promptly rejected. (A secured card carries no risk for the bank, since the credit line is secured by a deposit in the amount of the credit limit.)

When I called to inquire about this the next day, I was told by "George" in the secured credit card department that one could not have two credit cards with BoA. So I asked him how to solve my problem. George told me that he could not solve it because there are two separate departments -- one that deals with my credit card and one that deals with applications for a secured credit card. I asked to speak with someone who could deal with both departments; George told me that there was no one, because they are two separate and unrelated items. When I pointed out that the two issues are related because my application was denied because I currently have an unsecured credit card, George said he was trying to "educate" me.

After reaching an impasse, I asked to speak to his supervisor, and this is where it gets weird. George refused to let me talk to a supervisor, saying there was no supervisor. When I asked if he reported to someone, he gave me a runaround saying that "we all run this department." After five minutes of this bizarre conversation, he finally gave me the name Ken Lewis. Lewis is the President and CEO of Bank of America, by the way -- not a supervisor. Finally, George admitted that there was someone who wrote his evaluations; but he refused to give me a name and refused to let me speak to this person.

Has anyone else been refused when asking to speak with a supervisor? This conversation was just bizarre.

In February 2009, I paid my card payment online before noon on its due date, only to learn that the Monday due date was a holiday. Being disabled and unable to work, I hadn't realized that the day was a bank holiday. I had missed one payment a few months before because I mislaid the bill. My fault. I paid the late charge. But missing two payments jacked my interest rate up to almost 20%. Upon checking, I realized that since May 2008, five of the total 13 payment due dates were on days when the bank was closed. If the library in my town can program their computer to schedule book due dates only on days when they are open, why can't Bank of America do the same? I would love to get in on a class action law suit to bring attention to this consumer scam.

I am a bofa acct holder went to the bank cashed my check and did a deposit w my landlord business deposit card. I do this every month and there is never a problem. This time i put 980 in the acct for rent and the receipt came out and said 300. I immediately showed the manager the problem and was told it would fix itself at midnight. It is now 4 days later and not resolved. On top of that I was told there is nothing I can do because im not the acct hoder so i have no proof my rent was paid.