Jack A Melton
Subject: Home Loan Refinance

April, 2009:
Applied for home loan refinance through Countrywide
Faxed all required paperwork
Paid $400.00 Lock-In Fee
Received, completed and returned all "Lock-In Agreement" documentation

May 14, 2009
Pre request from Bank of America Rep refaxed financial documents

June 17, 2009
Pre request from Bank of America Rep refaxed financial documents

August 12, 2009
Informed had new Loan Rep
She requested I refax financial documents


Issues:
Since May 2009 Bank of America has held $400.00 of my money for which I have received no return.
I have spent almost $50.00 in fax fees sending documents.
With good credit and no late house payments it has been over four months since I first applied to refinance.
I am now being requested to refax documents I have faxed three times in the past four months.
Refaxing documents will cost me another $15.00

Conclusion:
After $25B+ in TARP money, Bank of America still cannot complete a simple refinance request.

I can only conclude Bank of America is incompetent.

I have no desire to have my home loan with an incompetent corporation.

Bank of American has basically ripped me off of $450.00.

I will refinance. But be assured I will not refinance, or have any further financial dealings, with Bank of America.


Regards:

Jack Melton

I had a credit card that was bought by Bank of America (BAC). The card had a 7.8% fixed interest, and I'd had this card for over a dozen years. I have an excellent credit rating and have never missed a payment. In June '09 they raised my interest rate to 12.99%, retroactively - which included my $11, 000 debt, not just future purchases. When I called and said I wanted my old rate reinstated, they told me it was an across the board increase. I was so pissed that I refinanced my house (the 15 yr Country-wide mortgage had also been bought by BAC - and I figured if they could do it to my credit card they could figure out a way to do it to my mortgage). The 10 yr re-fi was at a lower rate and included $11, 000 to pay off the credit card. I'm now paying $2 less each month on my mortgage, will pay it off sooner, have no credit card debt, and BAC lost two excellent credit risks (albiet very small).

They screwed themselves when they got greedy, helping to cause the current financial crises, and expect their customers to help pay for their mistakes. Not me. My new credit card is from my local credit union. I wish everyone could do something similar.

To day I was visit bank of america for deposit my paycheck
I waited line about 5 minutes but banker refused deposit my check
and another banker lead me ATM machine

I was waited line because in person deposit but I lost my turn.

So I talked with branch manager and he told me that that's our policy.
we don't want deal with small amount or check deposit he told me that.

and I don't care If you compliant with bank of america headquarter.

This branch is wilshire - westmoreland LA branch.

My branch manager Michael Esperenza in San Diego, California stated to me that if I use my ATM Debit Visa and choose "debit, " that it prompts me to enter my four-digit code, and that those funds are withdrawn immediately granted the account is in positive territory. I did just that! Checking my account balance on mobile banking it showed that the balance was "Not Available" on three occasions. Thus prompting me to purchase items using the four-digit code so I know I won't overdraft the account. Trusting that the debit card knows what is in the account immediately during that approval process is something that consumers can trust. Was that just a lie?

So I then went ahead and made several small purchases using the card as a debit using my personal pin. Bank of America online took a check transaction "bill pay" of Linda McArthur's on June 15th in the amount of $400 and took it out in front of my eyes on my online account and withdrew that amount immediately posting the new balance less $400. I see my account is now showing that this $400 transaction was not withdrawn until June 20th. A total change that has caused numerous small overdrafts that I was told I would be protected from if I use my ATM debit card as a debit card needing the personal pin that would only withdraw funds if it were available.

Now B of A is charging NUMEROUS OVERDRAFTS on those small purchases that I used the ATM debit with pin feature. NONE OF THOSE TRANSACTIONS SHOULD HAVE A $35 FEE ATTACHED TO THEM! PLACING LARGER WITHDRAWALS BEFORE TRANSACTIONS ALREADY POSTED IS DISHONEST AND I WILL TAKE THIS WELL BEYOND B OF A! Clever way of collecting fees where they are not in time order! Bill pay postings should not be placed before transactions that were made before it! B of A seems to pick and choose when larger withdrawals actually post to an account prompting numerous overdraft fees in its favor. I CANT WAIT TO TELL EVERYONE I KNOW HOW DISHONEST YOU CARD SHUFFLERS ARE!!

I know I owe overdraft fees on items like the $400 bill pay...but NOT numerous debit pinned transaction overdrafts that were made AND posted before that $400 bill pay posting.

I want an explanation in writing why I should not trust an available balance on my account if there is a pending bill pay item to be calculated.

Consumers need to be aware of your rules...posting is a funny profitable business for you to pretend you don't know what's coming and going.

BAnk of America adverties "making home affordable" and modifications to keep homeowners in their homes but the reality is that they do not have any programs and wont modify your loan! How can the largest bank in the country treat their customers so poorly? They didnt mind taking my money year after year on my mortgage but dont ask for a modificatin if you have a Fannie mae loan and your income is reduced they will forclose on your home and sell it for pennys.

Bank of Ameirca is taking advantage of their customers and has fraudulant advertising.