I am writing to complain about the practices of Bank of America. My husband had a stroke almost 4 years ago and during his recovery we accumulated some credit card debt. We were approached by Bank of America with the offer of a balance transfer for lower interest rate which we took. We both have good jobs and have not missed any payments. This July we did not received a bill and posted a late payments as soon as we realized we had missed the due date. Although we understand that we are ultimately responsible, we expected to pay a late fee and move on. Bank of America, however, had different intentions. They raised our rate from 8.9% to 29.9% and last month we paid over $400.00 in interest fees alone. We received a letter from Bank of America letting us know that they would be offering us 3 options:
1- Work with us to reduce our payment
2- Expand time of repayment
3- Debt consolidation
When we called them, they refused to lower our rate, and told us that the only option available was debt consolidation through their trusted debt consolidation agency. This would entail to close all our credit accounts, transfer our debt to their preferred debt consolidator and not be allowed to use any other credit.
In addition, Bank of America has reported us to Equifax – making it impossible for us to transfer our debt to another account.
Had we stayed at 8.9%, we would have continued to pay our account without any problems, however, Bank of America has put our family in a situation of great hardship. So far we are paying their required high interest monthly payment and yet they still won’t consider anything else. We refuse the debt consolidation because we consider transferring our debt to a company we no longer trust absurd - Bank of America is behaving like a loan shark and seeking monopoly over our situation. We have other credit cards and do not have any problems with them.
This happened a week before the new law was passed to protect consumers against such predatory behavior. Interesting enough, second time we called they had changed their greeting to: “If you did not received a bill, you still responsible for paying it on time”- by that I assume that we are not the only ones that did not receive a bill in the month of July. I truly believe we fell victims of a scam.

I am being charged with 400 dollars worth of my hard earned money in overdraft fees even though I was told by the bank rep who answered my phone call that I wouldn't be, so I called back and asked if they would get my recorded conversation where I specifically asked over over if it was clear to write checks from my account I really feel that they're all in a scam to get as many overdraft fees as pssible, and there has to be a law against their fraud actions.

Ive been with the same bank since i was 16 even though they have changed the name a couple of time iam now 29 as of feb of nov 2008 i staeterd to have problams with the bank getting over draft fees and so one i wuld cash my pay check and go to the store before i went to work and and buy lunch and my card would be denied saying i have no founds even though i just put 500 in the bank i did not think much of it at the time till i lost my job in feb and started to get letters in the mail that i was over drawing my acount even though i was not touching it well i got that fixed and the money refunded back to me. then in june i was being charged over drafts for pending charges even though my records show the money had been takein out of my account but when i posted i was charged a over draft when i called the bank they tould me that if i bal my check book i would not of overdrafted well the thing is i do if i have $50.00 in the bank i use my card at a store and spend 40 of it that should leave me with 10.00 left so i would not take any more money out maybe 5.00 well when the pending charge would go through it would say i over drafted becuse the money was not there but on my online statement would say eveything is fine now just today i find out that they took 36.00 out of my account for a claim i had going on since feb they gave me a temp credit back then for 36.00 the one of the places that had takein money out gave me the 16.00 back and the other one never gave me the 19.00 so i get a letter saying that there records show they owe me 19.00 and it will be in my account on the 25th and today the 26th i had my unemployment put in my account in the amount og 86.00 you would think i should have 105.00 in my account well i called to see what i had and they tould me i only had 76.00 well confussed i calld the bank and they told me thta they had taken the 36.00 out since the one company refunded my money of 16.00 so i then asked why 36.00 was takin out when the other company never gave me the 19.00 back they said becuse then i would of been credited twice for the 19.00 even though i never received it from the other company so i asked why they had put 19.00 in my account and they told me cuse they owed it to me but on the other hand they took it back witch but at 13.00 less then what i would have now when i tould them i did not understand they said they had gotten the 19.00 from the company that owed me so i had said then i only owed the bank 16.00 since i got that back from the copanyand they said no i owed them 36.00 so i was told three different things it makes no sense ive ben treated like crap by the bank mgr when i went to the bank over 140.00 in over draftt fees i just had to deal with last week on pending trans that i made on the 14th and they went thrugh on the 17th when my money had gone through i went in to the bank when they opend and told the mgr i had a problem and the said to me good moring how are you today with a additude and would not help me intill i repeated it back to her then started to walk in her office and in the same tone said if i wanted to discuse it i need to follow her once in there i began to explain to her and tried to show her my stament i printed out at home and she said she had it on her computer and started to tell me was wrong and she was looking at somthing differnt and i was reading it wrong but she refused to look at my papers and then tould me to balance my stuff better when i tould her my check book said the same thing as my online statement she told me she wanted to see it i told her i did not have it with me witch i felt that was out of line i will say i did get loud with her i was very upset with how i was being treated at one point she turned the computer to me and said can you read this i said yes but my online says difrent and i dont understandshe then yelled at me can i read wht there stuff said and wanted me to read it out loud to her i then lost it and said i know how to f-ing read i was out of line with that i finally had enough when she told me i was not a nice person my boyfriend tried to explin why i was so upset i had stormed out of the bak and he stayed behind she gave him a copy on my stuff witch she had no right to do iam sooo done with this bank they steal ur money treat you like shit ive never had a prob lik this in my life iam now looking for a new bank and will have my account closed by the end of the week

I have never been to a bank that is worse than Bank of America. Everything about this bank is bad. I am not the only one complaining about them I have done my research and have got to know that there are many people who think the same about this bank. I have never had any problem with any other bank but this one from day one I have had a tough time dealing with. The customer service here is the worst. It is the crappiest service you can get as a customer. You can never get respect here for them respect is like something out of this world. I wish I never had an account with them. They are terrible. Every time I think about this bank I regret it. Bank of America is by far the worst bank I have ever come across. Please stay away from this bank you will lose your patience dealing with them. I give this bank a -100 for customer service and overall too.

I have also been a loyal customer of Bank of America for the past 30+ years, having my mortgage, home equity line, credit card and checking accounts with them. Well, not anymore...the latest trick is reducing my line of credit with no notice whatsoever, and frankly they don't really seem to care! I live in a very desirable area of the country, my mortgage represents about 45% of what the property is worth, and BOA is telling me that they use their own proprietary software to determine that the value of my home is now equal to what I paid for it seven years ago! I don't know about the rest of you, but I am not taking BOA's BS any longer. I think I can find another banking system that still knows why they are in business!