On april 13, 2007, an employee at bank of america keyed in a charge on my credit card account. The charge was for $272.00. The employee entered the transaction number (9057) instead of the dollar amount of the charge. That translated to a charge on my credit card of $9,057.00!!

As soon as i saw this charge on my bill (may 1) i contacted the bank. They told me that it must be a fraudulent charge and that i should close my acct. While they investigate! I agreed.

15 days later, not a word from bofa. I called to check my balance and the $9057 charge was still on my account! Not only that, but interest charges were accruing, as well as an over the limit fee and late fees as i refused to make a payment until this was straightened out.

65 days later, 23 phones calls and over 17 hours on the phone with bofa, and the charge is still on my acct.! They finally admitted to me how the error occured and assured me that they would fix the problem. 2 weeks later, nothing. I spoke to 11 supervisors! Re-telling the entire story over and over and over again!

Yesterday i called to check my balance and the money was finally credited to my account! However, they did not credit all the bogus fees on my acct. Due to their negligence!!! I am still fighting to get the over $500 in fees back!

I asked a supervisor if they could, at the very least, lower my interest rate to compensate me for the pure hell i have been through (and am still going through). I was told that there was nothing they could do for me!

Do not, i repeat, do not use bank of america for anything! Credit cards, checking/savings, whatever! Don't do it! I have been a customer for over 10 years and they spit in my face! Additionally, during every single one of the 23 phones calls i have made to date, not one bank of america employee has ever apologized to me! They are horrific!

Bank of America does not give a darn about the consumer. My mother in law passed away in December of 06. Ran a credit report and there was 16,000 advancement and bill is now up to 20,000 bill that was not hers. She is clearly part of identity theft. It took 4 months to get a copy of the checks clearly not her signature but all wonderful BOA says is just pay us 7,500 and all will be paid up. How in the world does BOA give someone making $600 month ss a 16,000 advancement. Don’t they have any common sense this may be an identity theft. So all they do is put it in collections let it accumulate interest.

What is my next step. This bill is not hers and should not be part of her estate.

Regards,
Frank Camarda

I or rather my ex-wife (whom is a employee for Bank of America as a loans underwriter) gained access to a 10,000 line of credit in 1998 in 1999 it was at it's limit of 10k since we have divorced and I have been paying the thing down to @ 4k as of late 2006 apparently my efforts were not sufficient and when a payment of 95$ was made in December 2006 it broke the camels back. A letter was sent to me stating that the money was received but actually 97$ therefore the account would remain "In Default" It is important that you know that I have had a commercial account with Bof A for over 20 years, I own 2 carwashes in the DFW area and I bank there no less than twice a week, the paperwork just dried up in the fall od 2006, I made repeated efforts to transfer monies using their online banking when I tried to transfer money it insisted I need to open an account, hell I already had to many, and it would not recognize my LofC account number, I tried often to reach the Lof C dept but they were Closed For the Evening,to say the least I am a very busy man single, home, 2 businesses that are open 7,24,365 get it. So on Feb. 11 of my own accord I called the line of credit dept and a lovely lady answered the phone explaining that the others had gone home but that she could assist me,finally a actual human with blood in their veins... she explained to me what was necessary to get their online banking to recognize one of it's own accounts (WHAT to HELL) and told me she would be glad to assist me in making a payment, I told her I would like to pay $235 and she transfered the money immediately, she then explained that after looking at the details of the account saw that if I and I Quote" would just pay an additional sum of @ 3o$ my account would be IN GOOD STANDING AND ALL WOULD BE WELL so like a good soldier I DID JUST THAT thinking finally I would have online access to my account and could resume paying this thing off... good rideounce, of course if the junior teller at the new branch 2 blocks near my home would of told me I needed to pay 2$ extra in December or how to "REGISTER" my LofC account online none of this happens... but that's not all oh it gets worse... 5 days after this payment is made I receive notice that indeed my account had been sold to United on a Bof A letterhead telling me to contact them, and that if I've made any payment recently not to that it could greatly increase the amount owed to united and that it was sold on Feb 9th 2 days before my payment that was at the time about 7 to 8% of the loan amount... the money had been taken from my account but the total had not been posted against my LofC balance... On early three months I spent 1 to 2 days of the week trying to retrieve rundown freaking find my money always a confirmation # was issued and a promise to resolve this quickly Diane Hicks lied repeatedly to me and never got back with me I was repeatedly bumped form dept. to dept... THE TREE as they call it each one saying it was the others DEPARTMENT... I finally got the EXWIFE to call in EARLY MAY and of course she got the real skinny... loan sold to united deal was made back in January of 2007 sold 4100$ not that united thought was secured with assets for 3167$ they claimed (even told my ex-wife) that they transferred the funds immediately to United Mortgage... United tells me that they received the money on MARCH 22nd and that at the current interest rate of 13% I now owe including the @270$ payment just over 4,500 dollars remember that balance was just over 4,000$ on January 1 of 2007-minus 270$ payment on feb 11th @13% (was never that high, variable rate at Bank of America). They are now calling like incestuous whore's insisting that they need a speedy one time payoff... the Loan was UNSECURED and personal, not secured and Business as united thought, see they even lie to each other... Hell I don't have that and refused to be bullied by these carpet bagging son's of bi**hes, I will pay when a judge determines that a FAIR recognizing has been made and yes I still for this moment bank there... Gerald L kannady.

During the past month, I decided to transfer my balance from my Capital One credit card to the BOA Platinum Plus credit card. The reason I did this was for the 0% APR for 12 months, as well as the 0% balance transfer fee. I completed a request for a BOA Platinum Plus credit card online, but had to get help telephonic with BOA Credit Card Services group due to a software issue. At the time of the application, I was confident that this credit card would indeed be 0% APR and no balance fees, as indicated on the application and in the terms and conditions.

During the phone call with BOA credit card services people, I also told them that I had $750.00 in my BOA Advantage checking account that once the balance had been transferred from my Capital One card to the new Platinum Plus account, I wanted the $750.00 transferred from my checking account, and the rep said he could do this. At no time did he ever indicate there would be a fee for doing this. If I had known there would be a fee for doing this, I would have waited for the credit card to be approved, then used my online banking to directly transfer the $750.00 to the credit card. Why would I spend $15 when I have online account pay and did not have to?

Imagine my anger and displeasure when I looked at my new credit account online and found that I had been charged $435.00 for a balance transfer fee and $15 for a phone transfer fee. Despite several phone calls to BOA credit card services group and speaking with Luz, the account manager, (who I had to ask to speak to me in English), I was told nothing could be done and that the fees were clearly spelled out in the terms and conditions for the credit card.

Clearly, the offer that I responded to states, both on the application itself and in the terms and conditions, that there are NO BALANCE TRANSFER FEES associated with this offer, and I was not informed of any phone transfer fee. To now insist that these fees are proper clearly indicates to me that the offer I responded to was fraudulent and misleading, and is a growing indication of the downward spiral BOA is engaged in with its present account holders.

I became a member of MBNA Credit Card products 14 years ago. I did not have any problems since MBNA became Bank of America (BofA). The BofA has the worst customer service. So called the account managers can bang the phone on you without thinking twice. I called to request the interest rate review/reduction which started at 10.9% and was increased to 22% without my consent. The account manager told me to consider the home equity loan and talk to their mortgage department to pay off my loan. I consider it not solving the problem and trying to to avoid the issue. After talking to three different department that last department told me that they do not do business in the state I live in. Very next day I called to check the balance on my account and found out that all of my accounts (I have three) were closed. One does not deserve this kinda service and response from a bank that you have been giving business to for fourteen years. My recommendation is to stay away from this bank. They are highly unethical and very rude when it comes to resolving issues.