I took in a guinea pig suffering from rectal prolapse. The doctor was very upbeat and said this was treatable. She sold me $150 worth of medications.

The guinea pig died the same day before I had a chance to give him any meds.

When I called them to tell them, they were indifferent. I asked for a partial refund--either to return the medications, or as a professional courtesy. They said no, and suggested I try to use the meds for another pet. They didn't care at all. I told them I was going to dispute the credit card charge, and they didn't care at all about that, either. They cared nothing for my pet, nothing for my loss, and nothing whatsoever about charging me an arm and a leg for worthless meds.