On Weds 11/17 I brought my sick cat in to be xrayed for a mouth infection (possible tumor ?) The staff and the vet Dr. Quick were very compassionate and treated me and my Rusty very well. It turns out to be a tumor and I asked if I could get pain meds for him to take him home. When I went to pick him up there was no pain meds on the invoice but I was told the prednizone that I have been giving him would help him. Long story short, After one evening at home Rusty was in very bad pain so I called them and asked if I could come in and get meds? I was told yes. Now since the prior evening bill was $305. I was helped into applying and receiving a CreditCare acct so that I could pay this bill over a 6month period. When I went back to pick up the meds fully thinking the charge would go on my recent invoice for the Credtcare Acct since that is where the entire bill was due to me not having $305, to pay in the first place. The lady at the front desk was very compassionette and understanding about Rusty being in pain, But here's the kicker...They could not put this medication on my prior evening bill because you have to spend another $300. WTH>>> Makes absolutely no sense. They knew my cat was terminal, yet the management / Not the vet nor his staff... would not ok for them to put this $58. pain med amount on my standing invoice. The lady even told the management person that they forgot to add it on the prior evening invoice. Still no...the vet did give me a written script to see if I could find another local Animal Hosp that would bill the Credit care acct. Which I havbe not been able to find. So it is now Sun 11/21 Early this morning Rusty started running around the house in extremely intense pain. I can not get near him now so he will most likely die under my bed. I do not care who you are but if you label yourself a Pet Hospital then you should care about the pet !!! Everyone there knew he was terminal yet the head office could of cared less. Even humans that are terminally ill get pain meds to ease their suffering. I guess my Rusty just doesn't matter much to Banfield. For $58.00 Thanks for the heartache!!!