I bought the tree in the middle of the year the picture of the tree was this full amazing full tree beautiful - a 600.00 plus tree on sale for 50% - mid year sale - and of course Oprah (i knew then I should have been weary) endorses the company. Well Christmas has come - in the middle of decorating my mother in law passes away - this tree is the skinnies thing you will ever see - the middle pole is like rainbow in color - I spent a total of 12 hrs "fluffy" this tree and nothing can make this "Charlie Brown" tree come alive - it is so skinny it is sad - well all they can say is tough - sorry - to bad - a %349.50 investment and mind you this is an investment gone BAD - I am not asking for a refund mind you - I am asking for another tree - BUT NO way - you got this lousy tree lady to bad. What kind of service is that - ROTTEN - I say - stay away from Balsam Hill or if you are Buying - IMMEDIATELY open up the package and get the tree out and look it over carefully - you most probably WILL be disappointed.